Customer Success Associate
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This role is available to candidates who reside and are currently legally authorized to work in Canada.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
- Serve as a mentor to the wider Customer Success and Support teams
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 2+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
- Bachelor’s degree from an accredited university
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Previous hands-on experience assisting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
An ideal candidate also has:
- Enterprise SaaS experience preferred
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and partnering with large-scale business solutions at Fortune 500 companies
- Thrives in an unstructured, fast-paced, and change-heavy environment
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
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Are you ready to make a real impact? At Samsara, a leader in the Connected Operations™ Cloud, we're on the lookout for a motivated Customer Success Associate to join our dynamic team in Canada. As a Customer Success Associate, you won't just answer queries; you’ll be instrumental in enhancing safety, efficiency, and sustainability in industries that power our economy. You’ll partner closely with our top customers, understanding their unique fleets and business models to provide tailored solutions that truly fit their needs. Your day-to-day activities will involve orchestrating executive business reviews, composing joint success plans, and conducting workshops that aim to optimize customer operations using our innovative IoT platform. You will have the chance to interact with a variety of stakeholders, including executive leaders, ensuring that everyone is aligned on goals. If you’re someone who thrives on building relationships, solving problems, and being part of a growing organization, this role might be your next great adventure. Plus, at Samsara, you’ll find the autonomy to help shape your career and create meaningful change. Join us and be part of a winning team where we celebrate successes together and support each other in every endeavor. This is more than just a job; it’s a chance to influence the future of physical operations!
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Samsara is a leading software company that offers a platform providing AI safety programs, real-time visibility, workflows, reporting, and an ecosystem of integrations to connect the operations that power the economy.
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