Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Infrastructure Engineer image - Rise Careers
Job details

Infrastructure Engineer

Who We Are


We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!


Since launching in 2017, we’ve become the location-based VR industry leader.  As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively.  If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.


What You'll Be Doing:
  • Responsible for providing the technical solutions for our system, range from Windows, Networking to Hardware.
  • You will be talking to the hardware or software vendors to find out the solutions.
  • Ensure the system runs well in the retail locations as you may occasionally be required to be on-call to provide the workaround solution to the technical support team and retail team for returning business. Investigate and document permanent solutions afterward.
  • Arrange system test planning in terms of Windows/hardware firmware/bios version update or any other configuration of the system.
  • Participate and execute the deployment plan to all our global locations, followed by thorough verification.
  • You’ll be responsible for doing research in terms of new technologies as we are planning to create proprietary solution.
  • You will document the details of your findings in our system to benefit other team members and contribute to future enhancements.


What We're Looking For:
  • 3-5+ years experience working as a Systems Engineer.
  • Someone who has a wide range of technical knowledge and skills for solving technical issues in the stores, including network infrastructure, workstation computers, Windows, platform developed by Sandbox VR and 3rd party applications.
  • With the range of technologies to be supported, someone who is detail-minded is also required for correlating information/errors from logs and dashboards to conclude root cause analysis and derive solutions/workarounds.
  • Solid experience in server room facilities, servers and communication network.
  • Experience in system performance tuning and capacity planning.
  • Must know how to code, apply and troubleshoot Ansible playbooks.
  • Fresh grad will also be considered


What We're Offering
  • Unlimited time off
  • 13th month bonus
  • Significant equity grants in a rapidly growing organization
  • Robust medical benefits
  • Hybrid work environment
  • Generous internet & phone stipend



Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Sandbox VR Glassdoor Company Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Sandbox VR DE&I Review
4.6 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Sandbox VR
Sandbox VR CEO photo
Steve Zhao
Approve of CEO

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Infrastructure Engineer, Sandbox VR

At Sandbox VR, we're on a mission to craft the most advanced virtual reality experiences in the world, and we're excited to welcome a talented Infrastructure Engineer to our dynamic team in Hong Kong! Here, you'll play a pivotal role in providing technical solutions that span Windows systems, networking, and hardware. If you enjoy being in the thick of innovation and problem-solving, this is the perfect opportunity for you. As an Infrastructure Engineer, you'll regularly collaborate with hardware and software vendors to uncover the best solutions, ensuring seamless operation in our retail locations. From guiding the technical support team when they hit roadblocks to documenting permanent solutions, your contributions will directly affect our employees and guests. Along with ensuring system performance through meticulous testing and deployment plans, you'll delve into researching new technologies as we develop proprietary solutions that redefine entertainment. We're looking for someone who is not only detail-oriented but also has a knack for troubleshooting and coding, particularly with Ansible playbooks. Whether you're an experienced systems engineer or a fresh graduate eager to learn, if you're ready to help us shape the future of entertainment, we want you on our team!

Frequently Asked Questions (FAQs) for Infrastructure Engineer Role at Sandbox VR
What are the main responsibilities of an Infrastructure Engineer at Sandbox VR?

As an Infrastructure Engineer at Sandbox VR, your main responsibilities include providing technical solutions across Windows systems, networking, and hardware, collaborating with vendors for optimal solutions, and ensuring system performance in retail locations. You will also participate in system testing, deployment plans, and research new technologies to enhance our proprietary solutions.

Join Rise to see the full answer
What qualifications do I need to become an Infrastructure Engineer at Sandbox VR?

To become an Infrastructure Engineer at Sandbox VR, you should possess 3-5+ years of experience as a Systems Engineer. While a broad range of technical knowledge, including expertise in network infrastructure, Windows, and server room facilities, is required, new graduates are also encouraged to apply, showcasing their eagerness to grow and learn in a robust environment.

Join Rise to see the full answer
How does Sandbox VR support employee development for the Infrastructure Engineer role?

Sandbox VR nurtures employee development by offering a collaborative work environment and opportunities for hands-on experience with cutting-edge technologies. As an Infrastructure Engineer, you will have opportunities to document your findings and contribute to future enhancements, which promotes not only your career growth but also the overall improvement of our systems.

Join Rise to see the full answer
What is the work environment like for an Infrastructure Engineer at Sandbox VR?

The work environment for an Infrastructure Engineer at Sandbox VR is hybrid and collaborative, enhancing both team interaction and independent problem-solving. Employees enjoy generous benefits, including unlimited time off and robust medical coverage, all while contributing to creating unforgettable virtual reality experiences.

Join Rise to see the full answer
Can fresh graduates apply for the Infrastructure Engineer position at Sandbox VR?

Yes, fresh graduates are welcome to apply for the Infrastructure Engineer position at Sandbox VR. If you are passionate about technology and eager to learn, your fresh perspectives can add great value to our innovative team!

Join Rise to see the full answer
Common Interview Questions for Infrastructure Engineer
Can you explain your experience with network infrastructure?

When answering this question, focus on specific projects where you configured or managed a network. Highlight any tools and technologies you used and discuss how you overcame challenges in maintaining network performance, ensuring to tie your answers back to your direct contributions.

Join Rise to see the full answer
What troubleshooting methods do you use for system issues?

In your response, discuss a structured approach to troubleshooting, such as the use of logs and dashboards for root cause analysis. Include an example of a difficult issue you resolved, detailing your thought process and the steps you took to arrive at a solution.

Join Rise to see the full answer
How do you prioritize competing technical demands?

Explain your strategy for prioritizing technical demands, mentioning any tools or methodologies like ticketing systems or project management platforms. Share a scenario where you managed multiple issues, detailing how you determined which ones to address first and why.

Join Rise to see the full answer
What experience do you have with Windows system updates and testing?

Provide examples of how you've managed Windows updates or server patches in past roles. Discussion should include how you planned and executed testing strategies to ensure minimal downtime and effective communication with end users during the process.

Join Rise to see the full answer
Can you describe a time when you had to research a new technology?

Choose a specific technology you researched and explain the process you undertook to evaluate its potential benefits. Discuss how you documented your findings and shared them with your team, emphasizing your ability to contribute to strategic decision-making.

Join Rise to see the full answer
How familiar are you with Ansible and its playbooks?

When discussing your familiarity with Ansible, provide examples of how you've used it to automate tasks in your previous roles. Be prepared to explain the basics of writing and troubleshooting playbooks, which is critical for the Infrastructure Engineer position at Sandbox VR.

Join Rise to see the full answer
What strategies do you use for system performance tuning?

Discuss specific methodologies for performance tuning, including how you analyze system metrics and logs to identify bottlenecks. Provide an example of how your tuning efforts led to improved system efficiency in a past role.

Join Rise to see the full answer
How do you keep up with new technology trends?

Talk about your methods for staying informed, whether through professional networks, online courses, or tech conferences. Mention specific technologies or trends you're currently following that could impact your role as an Infrastructure Engineer.

Join Rise to see the full answer
Describe your experience in dealing with vendors.

Share an example of a time you worked with a vendor to resolve an issue or implement a solution. Highlight your negotiation skills and ability to communicate technical requirements clearly, ensuring that both parties were aligned.

Join Rise to see the full answer
How do you document and share solutions with your team?

Discuss the importance of documentation in technical roles and your preferred tools for documenting solutions. Provide an example of times when you shared your documentation with your team and how it positively impacted their workflow.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Sandbox VR Remote Remote, APAC
Posted 3 days ago
Photo of the Rise User
Posted 11 days ago
Photo of the Rise User
Posted 11 days ago
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition
Timmons Group Hybrid 430 Eastwood Rd suite 100, Wilmington, NC 28403, USA
Posted 4 days ago
Photo of the Rise User
AECOM Remote Melbourne VIC, Australia
Posted 5 days ago

To bring a holodeck to every neighborhood and expand the possibilities of human experience.

40 jobs
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 19, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Columbus just viewed Strategy and Corporate Development Intern at SoundCloud
Photo of the Rise User
Someone from OH, Milford just viewed Visual Designer (Contract to Hire) at Abridge
Photo of the Rise User
Someone from OH, Dublin just viewed User Researcher III at Fearless
Photo of the Rise User
Someone from OH, Dublin just viewed Senior UX Designer at Nox Health
Photo of the Rise User
Someone from OH, Dublin just viewed US Product Designer at Praxent
Photo of the Rise User
14 people applied to Internship summer 2025 at Boeing
Photo of the Rise User
Someone from OH, Solon just viewed QA Analyst at Two Circles
Photo of the Rise User
Someone from OH, Cincinnati just viewed Shift Lead - Downtown Cincinnati at DoorDash USA
Photo of the Rise User
Someone from OH, Cleveland just viewed Getinge is hiring: UI/UX Developer in Streetsboro at Getinge
Photo of the Rise User
Someone from OH, Loveland just viewed Inside Sales Co-Op at VEGA Americas
Photo of the Rise User
60 people applied to Electrical Apprentice at Aerotek
Photo of the Rise User
7 people applied to Pega Engineer at Proxymity
B
Someone from OH, Painesville just viewed Administrative Assistant at BlkVision Media
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Customer Support (Automotive) at Publicis Groupe
Photo of the Rise User
22 people applied to REMOTE Sr Piping Designer at Kelly
Photo of the Rise User
Someone from OH, Columbus just viewed Event Campaign Manager at Smartling
H
Someone from OH, Chesterland just viewed Client Success Manager at HR Force International
Photo of the Rise User
Someone from OH, Dublin just viewed Junior PMO Analyst at Rentokil Initial Group
Photo of the Rise User
10 people applied to Junior iOS Developer at Sportradar
Photo of the Rise User
Someone from OH, Doylestown just viewed Associate Sub-editor at Third Bridge
Photo of the Rise User
Someone from OH, Pickerington just viewed Layout Artist at Powerhouse Animation Studios
Photo of the Rise User
Someone from OH, Cortland just viewed Exploring Post-Grad Rotational Programs at Evonik at Evonik
B
Someone from OH, Powell just viewed Salesforce Admin (Part Time) at Bullpen Talent