C003921 Principal Technician (Facilities Management) (NS) - WED 2 Apr RELAUNCH

Previously submitted candidates were non-compliant for the following reasons: CV did not show any evidence of knowledge or experience in facilities management, to include AC Power management, HVAC management, or managing the physical aspects of a data center. Claims of experience with facilities management, premises security, power management, and vehicle management are not supported by candidate's training, certification or prior job experience. CV did not show any evidence of knowledge or experience in facilities management, to include AC Power management, HVAC management, or managing the physical aspects of a data centre. Candidate had mention of some relevant experience in his CV, however, during phone Interview we determined it would not be sufficient to come up to speed quickly in the role. CV did not show any evidence of knowledge or experience in facilities management, to include AC Power management, HVAC management, or managing the physical aspects of a data centre.

Deadline Date: Wednesday 2 April 2025

Requirement: Principal Technician (Facilities Management)

Location: Norfolk, VA, US

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 12 May 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

Under the direction of the Head of Enabling Services Branch, the contractor:

• Evaluates placement results of staff and equipment according to space planning and requirements;
• Monitors environmental, safety and equipment requirements and conditions;
• Monitors and updates processes and procedures to develop and maintain security in the workplace;
• Interacts with customers and vendor support staff to resolve complicated problems;
• Participates in coordinating the design and construction of new or enhanced facilities;
• Tests and evaluates various types of exterior and interior security devices and systems;
• Proposes and implements reasonable and appropriate security measures;
• Assist in coordination with legal counsel in response to litigation claims;
• Conducts investigations of internal thefts and vandalism;
• Works with all major types of premises security practices, tools, and technologies;
• Oversees specific initiatives and practices that enlist employees in loss prevention efforts;
• Serves as the Data Center Manager, tracking all inbound / outbound equipment and materials to maintain positive accountability;
• Coordinates Data Center facility management support (HVAC filter replacement, facility power, etc.) with host nation entities;
• Creates and maintains Standard Operating Procedures for the CSU Norfolk Data Center;
• Creates Bill of Materials (BoM) for facility related requirements;
• Attend meetings working in partnership with different stakeholders to deliver services and meet customer requirements;
• Adheres to and provides oversight of Health & Safety requirements during all Data Center activities;
• Acts as the CSU Norfolk technical liaison with outside contractors for all electrical, environmental or other facilities-related infrastructure work supporting NCI Agency controlled Data Centers and Communications closets;
• Maintains sound knowledge of implemented technologies, applicable NATO policies and industry standards;
• Oversees vehicle fleet contracts with servicing and maintenance providers;
• Prepares and tracks vehicle servicing schedules to minimize downtime while ensuring compliance with regulations;
• Contributes to budgeting and expenditure planning and monitoring;
• Deputize for higher grade staff;
• Perform other duties as required.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience;
• Or a secondary educational qualification with 5 years post-related experience;
• At least 3 years technician level experience installing information technology related facilities, such as server farms or technical control facilities, including equipment racks, equipment and cabling;
• Proven experience working inside and/or supporting a Data Center;
• Practical experience in the implementation, testing and maintenance of modern communications, or information systems in a LAN and WAN environment;
• Knowledge of bonding and grounding requirements for communications equipment racks;
• Experience utilizing power tools such as drills, electric screw drivers, metal cutting / grinding devices;
• Good knowledge of UTP, Fibre Optic, Serial and Coaxial cabling standards and limitations;
• Good knowledge of recent technological developments in communication management systems and LAN / WAN environment;
• Experience of preparing technical documentation and Standard Operating Procedures;
• Experience managing vehicles, optimizing their use and scheduling maintenance
• Experience with Facilities Management;
• Experience with Premises Security.

Desirable Experience and Education:

• Design experience with all power aspects required to support a medium sized Data Center;
• Design experience with all environmental aspects, including cooling, to support a medium sized Data Center;
• Design experience with uninterruptable power (both generator and battery) power fault tolerant solutions to support a medium sized Data Center and Communication closets;
• Experience with configuration management tools and software such as: Patch Manager, Cable solve and Microsoft Visio;
• Experience working in ITIL environment and familiar with the concepts (certification would be a plus);
• Certified Data Center Design Professional (or equivalent);
• ASIS Facility Security Design (or equivalent);
• Extensive knowledge of NATO TEMPEST zoning requirements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.
• Prior experience of working in an international environment comprising both military and civilian elements