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Store Manager In-Training - job 2 of 3

- Starting at $42,588/yr, up to $57,000/year (based on experience)

- Additional bonus and incentive programs

- Weekly Phone Stipend

- Availability 6:00am-6:00pm on weekdays and weekends

- Training in Mentor, OH


Are you an experienced manager? Do you enjoy mentoring and training people? If so, the Store Manager position at Serv-U-Success may be the right job for you.


As a Store Manager, you would focus on finding the best people to represent Serv-U in-store, provide them the tools and training needed for them to be successful, coaching and mentoring them to be part of a high-performance team – and a rewarding Serv-U-Success experience. This individual will engage a people-oriented approach to enable company goals to be achieved in the areas of store revenue, service performance, quality, and within budget.


To start you will participate in a Store Manager Training program at our Flagship Store Location working side by side with our Flagship Store Manager for up to 60 days.  The training will prepare you to manage your “primary” store location without the pressure of managing a team or being responsible for the day-to-day store operations.  You will learn the unique Serv-U core processes, etc. that will help prepare you to become a successful Serv-U Store Manager.


Responsibilities:
  • Manage, and coach store teams consisting of Assistant Store Managers and Store Representatives, also effectively cross-training all employees in grocery or Direct Store Delivery (DSD) and Service functions.
  • Work with Serv-U Talent Acquisition and Development Coordinators and/or our outside staffing partners to source, identify and hire capable Assistant Store Managers & Store Reps for day and night shifts.
  • Maintain the integrity and timeliness of data and mPlans reported in their store as it plays a critical role in decision making.
  • Schedule resources to support daily requirements and to maintain flexibility within planned budgets. Monitor & adjust as conditions warrant.
  • Maintain a clean, orderly & efficient Backroom, managing the receipt, put-away, and issue of product and service materials.
  • Support accurate Balance on Hand and inventory counts and training other employees to perform the same.
  • Communicating results to in-store management and coordinating the planning and execution of complex service projects.
  • May be assigned other responsibilities and projects.


Additional Requirements:
  • Reliable and regular attendance in the stores. Work cannot be performed remotely.
  • May be asked to travel to a different location(s), without delay.
  • Read, understand, and follow all Serv-U policies and standard operating procedures as outlined in the electronic Employee Handbook and Visual Work Instructions.
  • Must be able to perform the essential duties of this job with or without reasonable accommodation.
  • May be assigned other responsibilities and projects as necessary.


Qualifications:
  • Associate’s degree or equivalent education and related experience required.
  • 3 – 8 years in a service industry, with some supervisory or leadership experience.
  • Results-oriented.
  • Organized & methodical.
  • Demonstrated ability and desire to build and lead teams in a positive work environment.
  • Ability to communicate effectively, write legibly, follow directions.
  • Utilize technology – primarily personal devices (a weekly phone stipend is provided).


Benefits offered for full time employment
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


$42,588 - $57,000 a year
- Store manager bonus program in addition to base salary
- Product incentive program

At Serv-U-Success, our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.


We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.


Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.


We show our Values in everything we do:

- Passion – We energize, engage, and inspire others because we love what we do and how we do it.

- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

- Innovation – We are relentlessly curious and determined to find a better way of doing things together.

- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.


At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

 

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.

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CEO of Serv-U-Success
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Harold Voorhees
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Average salary estimate

$49794 / YEARLY (est.)
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$42588K
$57000K

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What You Should Know About Store Manager In-Training, Serv-U-Success

Are you ready to jumpstart your career with an exciting opportunity as a Store Manager In-Training at Serv-U-Success in Richmond Heights, OH? This role is perfect for someone whose passion lies in mentoring and training others. Starting your journey with a competitive salary of $42,588, with the potential to earn up to $57,000 a year based on your experience, you'll also have access to bonus programs and a weekly phone stipend to keep you connected. The training begins in Mentor, OH, where you’ll immerse yourself in our unique processes alongside our Flagship Store Manager for up to 60 days. The hands-on experience is designed to prepare you for overseeing your own store while fostering a high-performing team. You’ll actively manage your team of Assistant Store Managers and Store Representatives, ensuring they receive the right support and tools to excel. Your responsibilities will include hiring, training, maintaining inventory integrity, and contributing to a clean and efficient work environment. With benefits like a 401(k) plan, health insurance, and generous paid time off, Serv-U-Success is committed to employee well-being and professional development. Join us in delivering exceptional customer results every day while promoting a culture that values passion, empowerment, innovation, balance, and teamwork. If you thrive in a dynamic environment and enjoy enabling others to succeed, we can’t wait for you to apply and become a valued member of the Serv-U-Success team!

Frequently Asked Questions (FAQs) for Store Manager In-Training Role at Serv-U-Success
What are the responsibilities of a Store Manager In-Training at Serv-U-Success?

As a Store Manager In-Training at Serv-U-Success, your primary responsibilities will include managing and coaching store teams, hiring Assistant Store Managers and Store Representatives, ensuring data integrity for decision-making, scheduling resources, maintaining inventory accuracy, and communicating with in-store management about results and project planning. You'll play a crucial role in developing a high-performance team while balancing daily operations and performance metrics.

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What qualifications do you need to become a Store Manager In-Training at Serv-U-Success?

To qualify for the Store Manager In-Training position at Serv-U-Success, candidates should possess an Associate’s degree or equivalent education coupled with 3 to 8 years of experience in the service industry, ideally with supervisory or leadership experience. Being results-oriented, organized, and possessing strong communication skills are essential traits needed to lead and develop a successful team.

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How does the training program work for the Store Manager In-Training at Serv-U-Success?

The training program for a Store Manager In-Training at Serv-U-Success involves an immersive experience at our Flagship Store in Mentor, OH. You will work closely with the Flagship Store Manager for up to 60 days, gaining firsthand knowledge of our operations, processes, and team dynamics. This training prepares you to eventually manage your own store without the immediate pressures of full management responsibilities.

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What benefits are offered for the Store Manager In-Training position at Serv-U-Success?

Serv-U-Success offers a comprehensive benefits package for full-time employees, including a 401(k) plan with matching contributions, health, dental, and vision insurance, and paid time off. Additionally, you'll enjoy a weekly phone stipend, employee referral programs, and opportunities for direct career advancement within the company.

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What is the work schedule like for a Store Manager In-Training at Serv-U-Success?

As a Store Manager In-Training at Serv-U-Success, you’ll need to be available from 6:00 am to 6:00 pm on weekdays and weekends. Your schedule will include both training time and hands-on management experience, which might also require travel to different store locations to ensure consistent training and support across the team.

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Common Interview Questions for Store Manager In-Training
Can you describe your leadership style as a Store Manager?

When discussing your leadership style, focus on how you empower and motivate your team. Highlight your approach to mentoring employees and creating an inclusive environment where everyone's contribution is valued. Use specific examples from your past experiences to illustrate how you build trust and drive team performance.

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How would you handle a conflict between team members in the store?

Addressing team conflicts effectively is crucial. Explain your strategy for mediating disputes, emphasizing open communication and understanding both sides. Provide an example of a past conflict you've resolved successfully, focusing on the positive outcome and lessons learned.

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What strategies would you implement to improve store performance?

Discuss specific strategies such as analyzing sales data, identifying areas for improvement, and engaging your team in performance goals. It’s beneficial to mention your experience with employee training and development as a method to enhance overall store performance.

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How do you prioritize tasks in a fast-paced environment?

Talk about your organizational skills and ability to juggle multiple priorities. Describe a system you use for task management and how you adapt when unexpected issues arise. Illustrate this through a specific story demonstrating your effectiveness in a similar environment.

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What do you believe are the key qualities of a successful Store Manager?

Mention qualities such as strong communication skills, leadership ability, problem-solving skills, and adaptability. Support your answer with examples from your professional experience that show how these qualities have contributed to a successful store environment.

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How do you ensure that customer satisfaction is consistently met?

Detail the importance of customer service training for your team and how you encourage feedback from customers. Provide an example of a time you implemented changes based on customer feedback that resulted in improved satisfaction.

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What experience do you have with inventory management?

Share your experience with inventory management, focusing on your familiarity with best practices and specific tools you’ve used. Discuss how you ensure accuracy and efficiency in inventory processes to support store operations and financial performance.

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Describe a time when you successfully trained a new employee.

Use this opportunity to highlight your training techniques and the importance of onboarding. Discuss how you tailored your approach to meet the needs of the new employee and the positive impact it had on performance and team dynamics.

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What motivates you to be a Store Manager?

Reflect on your passion for leadership and helping others succeed. Discuss how mentoring employees and building a cohesive team drives your motivation, and feel free to share personal anecdotes about moments in your career that inspired you.

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How do you handle pressure and tight deadlines?

Illustrate your coping mechanisms for handling pressure, such as staying organized, maintaining a positive mindset, and seeking support from your team. Share a specific example of a challenging situation that required you to manage stress effectively.

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December 25, 2024

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