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Store Manager In-Training - job 1 of 2

- Up to $56,160/year, pay for experience

- Additional bonus and incentive programs

- Weekly Phone Stipend

- Weekdays and Weekends

- Availability 6:00am-6:00pm


Are you an experienced manager? Do you enjoy mentoring and training people? If so, the Store Manager position at Serv-U-Success may be the right job for you.


As a Store Manager, you would focus on finding the best people to represent Serv-U in-store, provide them the tools and training needed for them to be successful, coaching and mentoring them to be part of a high-performance team – and a rewarding Serv-U-Success experience. This individual will engage a people-oriented approach to enable company goals to be achieved in the areas of store revenue, service performance, quality, and within budget.


To start you will participate in a Store Manager Training program at our Flagship Store Location working side by side with our Flagship Store Manager for up to 60 days.  The training will prepare you to manage your “primary” store location without the pressure of managing a team or being responsible for the day-to-day store operations.  You will learn the unique Serv-U core processes, etc. that will help prepare you to become a successful Serv-U Store Manager.


Responsibilities:
  • Manage, and coach store teams consisting of Assistant Store Managers and Store Representatives, also effectively cross-training all employees in grocery or Direct Store Delivery (DSD) and Service functions.
  • Work with Serv-U Talent Acquisition and Development Coordinators and/or our outside staffing partners to source, identify and hire capable Assistant Store Managers & Store Reps for day and night shifts.
  • Maintain the integrity and timeliness of data and mPlans reported in their store as it plays a critical role in decision making.
  • Schedule resources to support daily requirements and to maintain flexibility within planned budgets. Monitor & adjust as conditions warrant.
  • Maintain a clean, orderly & efficient Backroom, managing the receipt, put-away, and issue of product and service materials.
  • Support accurate Balance on Hand and inventory counts and training other employees to perform the same.
  • Communicating results to in-store management and coordinating the planning and execution of complex service projects.
  • May be assigned other responsibilities and projects.


Additional Requirements:
  • Reliable and regular attendance in the stores. Work cannot be performed remotely.
  • May be asked to travel to a different location(s), without delay.
  • Read, understand, and follow all Serv-U policies and standard operating procedures as outlined in the electronic Employee Handbook and Visual Work Instructions.
  • Must be able to perform the essential duties of this job with or without reasonable accommodation.
  • May be assigned other responsibilities and projects as necessary.


Qualifications:
  • Associate’s degree or equivalent education and related experience required.
  • 3 – 8 years in a service industry, with some supervisory or leadership experience.
  • Results-oriented.
  • Organized & methodical.
  • Demonstrated ability and desire to build and lead teams in a positive work environment.
  • Ability to communicate effectively, write legibly, follow directions.
  • Utilize technology – primarily personal devices (a weekly phone stipend is provided).


Benefits offered for full time employment
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


$40,560 - $56,160 a year

At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.

 

In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.

Serv-U-Success Glassdoor Company Review
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CEO of Serv-U-Success
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Harold Voorhees
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Average salary estimate

$48360 / YEARLY (est.)
min
max
$40560K
$56160K

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What You Should Know About Store Manager In-Training, Serv-U-Success

Are you a passionate manager looking to step into a rewarding role? Look no further than the Store Manager In-Training position at Serv-U-Success in Dayton, OH! Here, you’ll earn up to $56,160 a year, with additional bonuses and incentive programs that put your efforts front and center. If mentoring and training are your specialties, you'll thrive as you empower your team to provide top-notch service to our customers. In this position, your key focus will be on recruiting the best talent for our stores, coaching your team members—comprising Assistant Store Managers and Store Representatives—to work efficiently and effectively for a high-performance environment. You’ll kick off your journey with a comprehensive training program at our flagship location, guiding you through Serv-U's unique processes and helping you prepare for managing your primary store without the initial pressures. With responsibilities ranging from scheduling resources to managing inventory and fostering a clean backroom, your day-to-day will be dynamic and engaging. Join us at Serv-U-Success where teamwork, innovation, and respect are more than just words—they are the pillars of our workplace culture! Get ready to make an impact as you lead your store operations and help set your team up for success!

Frequently Asked Questions (FAQs) for Store Manager In-Training Role at Serv-U-Success
What are the key responsibilities of the Store Manager In-Training at Serv-U-Success?

As a Store Manager In-Training at Serv-U-Success, you will be responsible for coaching store teams, recruiting and sourcing talent, maintaining operational efficiency, handling inventory management, and supporting complex service projects. Your role is vital in achieving high-performance outcomes in the store while ensuring a positive work environment.

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What qualifications are required for the Store Manager In-Training position at Serv-U-Success?

To qualify for the Store Manager In-Training position at Serv-U-Success, candidates need an associate's degree or equivalent education, along with 3 to 8 years of experience in the service industry, preferably with supervisory experience. A demonstrated ability to lead and build teams in an organized manner is also essential.

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What benefits can a Store Manager In-Training expect at Serv-U-Success?

Store Managers In-Training at Serv-U-Success enjoy several perks including health, vision, and dental insurance, a 401(k) plan with matching contributions, paid time off, and a referral program. We prioritize our employees’ well-being, ensuring a supportive work environment.

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Is remote work an option for the Store Manager In-Training position at Serv-U-Success?

No, the Store Manager In-Training position at Serv-U-Success requires regular and reliable attendance in the stores, as responsibilities directly involve engaging with your team and overseeing daily operations. This role cannot be performed remotely.

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How does the training program for Store Manager In-Training work at Serv-U-Success?

The training program for the Store Manager In-Training at Serv-U-Success spans across 60 days and takes place at our flagship store location. You will work closely alongside the flagship store manager, gaining hands-on experience about our core processes. This preparation will equip you to successfully manage your primary store location once training is complete.

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Common Interview Questions for Store Manager In-Training
Can you describe your management style as a Store Manager?

When discussing your management style, be sure to highlight your approach to mentoring and team building. Share examples of how you adapt your method to meet the needs of your team members, fostering an environment where feedback is welcome and performance can thrive.

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How do you prioritize tasks in a busy work environment?

Prioritization is crucial, especially in a fast-paced setting. Discuss techniques you use, such as creating a to-do list, setting deadlines, and delegating tasks where appropriate. Share a specific instance where your prioritization led to improved efficiency.

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What steps would you take to improve team performance?

When answering, focus on strategies like setting clear goals, providing regular feedback, and offering training opportunities. Use examples to illustrate how you've previously motivated and developed your team members to help achieve common goals.

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How do you handle conflict within your team?

Describe your conflict resolution approach, emphasizing communication and understanding. Provide an example of a past conflict scenario, how you addressed it, and the positive outcomes that resulted from your intervention.

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What metrics would you monitor as a Store Manager to evaluate store performance?

Discuss various metrics that are important such as sales targets, customer satisfaction scores, inventory turnover, and employee engagement levels. Explain how you'll utilize these metrics to make informed decisions and enhance store operations.

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How do you ensure excellent customer service at your store?

Mention training your team on customer interaction, adopting and implementing best practices, and being present on the floor to lead by example. Provide a specific example of how you've enhanced customer service in a previous role.

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How do you approach hiring and training new team members?

Share your strategy on attracting talent and how you assess candidates during the hiring process. Highlight your training techniques and any programs you've developed or implemented to ease new employees' transition into the team.

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Describe a time when you had to adjust your management approach.

Reflect on an experience where circumstances required you to adapt your management style, such as changes in team dynamics or business goals. Explain the adjustments you made and the outcomes of your flexibility.

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How do you use technology to enhance store operations?

Discuss specific technologies or tools you've utilized in past roles to improve efficiency, such as point-of-sale systems, inventory management software, or communication apps. Provide examples of tangible benefits these tools brought to store operations.

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What is your philosophy on team leadership as a Store Manager?

Articulate your leadership philosophy, focusing on empowerment, inclusivity, and recognition of achievements. Share personal anecdotes that illustrate how you implement this philosophy in a real-world setting.

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Full-time, on-site
DATE POSTED
December 25, 2024

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