Maintenance Coordinator - #34241 (WFH/Remote)

As a Maintenance Coordinator with our property management company, you will be responsible for receiving maintenance requests, prioritizing them, and assigning work orders to vendors. Additionally, you will communicate with tenants and property owners about the status of repairs and maintain compliance among contractors. Your organizational skills will shine as you track progress and gather important data related to maintenance issues.

To succeed as a Maintenance Coordinator at our property management company, you need strong problem-solving skills and excellent communication abilities, both verbal and written. Familiarity with property management software is a plus, but don't worry - training will be provided. Being able to work independently while multitasking in a fast-paced environment is crucial, along with a stable internet connection for remote work.

In the role of Maintenance Coordinator, you will manage incoming maintenance-related phone calls and respond effectively to tenant inquiries. You'll need to explain maintenance policies clearly and coordinate access for repairs, all while consistently providing updates on ongoing maintenance activities, ensuring transparency and client satisfaction.

As a Maintenance Coordinator, you will utilize property management software such as AppFolio, Buildium, or Yardi. This software is essential for managing work orders, tracking repairs, and maintaining documentation efficiently. Adequate training will be provided to ensure you are comfortable using these tools to their fullest potential.

The Maintenance Coordinator role is full-time, with a schedule of Monday to Friday from 9:00 PM to 6:00 AM Philippine time. This schedule allows you to handle maintenance requests during peak hours, ensuring that tenants and property owners receive timely assistance.

When answering this question, highlight specific examples of your previous roles related to maintenance coordination. Discuss the types of issues you managed, the software you've used, and how you communicated with tenants and property owners. Be sure to emphasize your problem-solving skills in resolving maintenance concerns effectively.

Explain your approach to prioritization, such as assessing the urgency of each request, considering tenant needs, and evaluating the impact on property performance. Mention specific systems or methods you've used in the past to ensure efficient management of work orders.

Outline your strategies for maintaining open lines of communication, such as regular updates about ongoing repairs and actively listening to tenant feedback. Share examples of how you've successfully managed tenant concerns and kept them informed throughout the maintenance process.

Discuss your experience with urgent maintenance issues, including how you assess the situation, prioritize the response, and coordinate with vendors quickly. Highlight your ability to remain calm under pressure and provide timely resolutions to ensure tenant safety.

Talk about your approach to establishing relationships with vendors, including how you evaluate their performance and ensure compliance. Discuss how you negotiate quotes and maintain contract records to facilitate transparent dealings and cost-effective solutions.

Explain your experience with budget monitoring, including techniques for tracking expenses and identifying areas for cost savings. Share any experience you have with reviewing vendor invoices and making informed decisions regarding repairs.

Mention any property management software you've used in previous roles, such as AppFolio, Buildium, or Yardi. Describe how you've utilized these systems for work order management, communication, and record-keeping, highlighting your adaptability to new technologies.

Discuss your understanding of the relevant maintenance policies and procedures in property management. Explain how you ensure compliance among vendors and staff and mention any experience you have in conducting regular audits or quality checks.

Prepare a specific example from your past where you faced a challenging maintenance referral. Narrate the situation, your steps for resolution, and the positive outcome for the tenant, showcasing your problem-solving and communication skills.

Express your interest in working for the property management company by referencing its values, strong community presence, and commitment to client satisfaction. Discuss how your skills align with the role and how you can contribute to the company's success.