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Account Manager

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

The Enterprise Sales Associate is part of the global Digital GTM organization and will team with Account Executives (AE) to drive new sales revenue. The Enterprise Sales Associate has 2 key functions: 1) Drive business in existing, under-penetrated and suspect Enterprise accounts; 2) Source net new opportunities through prospecting efforts. The ESA will be responsible for the following actions: building quotes and proposals; creating strategic account plans, running business reviews and working alongside the greater account team comprised of the Account Executive, Solutions Consultant, Solution Sales, Renewal Sales, Customer Success and Sales Development.

The Enterprise Sales Associate role involves both selling and sourcing deals to drive new business and develop ServiceNow’s next generation of sales talent through a structured development and promotional path.

Every day, you’ll get to:

Learn from experienced Sales professionals by being part of the team supporting and driving large Enterprise accounts through every stage of the selling process and customer journey
Create formal networks with key decision makers and continually build a strong understanding of all aspects of the selling process
Prospect under-penetrated Enterprise accounts and/or cross-sell new business unit applications
Provide ‘on demand’ sales support to customers
Support Customer Success Managers and Renewal Reps to ensure health and retention of customers
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their digital transformation roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time
Drive sales process management, opportunity closure, and ongoing account management to ensure customer satisfaction and help drive additional revenue streams
Invest in yourself by continuing to develop your skills through formal training, coaching and feedback

Qualifications

To be successful in this role you:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Have prior experience establishing trusted relationships with current and prospective clients as well as internal teams
Ran full cycle sales deals for 1-2+ years
Are coachable and focused on personal development to learn new skills
Have the ability to understand the "bigger picture" beyond solving a siloed issue
Are driven and consistently able to apply newly learned, complex knowledge

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Account Manager , ServiceNow

Join the innovative team at ServiceNow as an Account Manager based in Dublin! Picture this: a vibrant company founded in sunny San Diego, propelling businesses toward digital transformation with AI-enhanced technology. As an Account Manager, your mission is to engage with both existing and new enterprise accounts, driving sales and elevating customer satisfaction. Not only will you collaborate closely with dedicated teams including Account Executives and Customer Success Managers, but you'll also become a trusted advisor to key decision-makers, guiding them through their unique digital journey with our cutting-edge platform. You will be actively involved in building strategic account plans, crafting quotes, and executing business reviews to pinpoint opportunities for growth. This role isn't just about selling; it's about understanding the bigger picture, and leveraging your analytical skills to bring innovative solutions to the table. Your experience in AI and building trusted relationships will play a key role in your success, ensuring you can effectively address client needs. ServiceNow invests in your personal and professional development, offering extensive training and coaching. If you're looking to make a real impact while working in a supportive environment that celebrates diversity and values inclusion, we want to hear from you!

Frequently Asked Questions (FAQs) for Account Manager Role at ServiceNow

What are the key responsibilities of the Account Manager at ServiceNow?

As an Account Manager at ServiceNow, your role involves driving business in existing under-penetrated enterprise accounts, sourcing new opportunities through prospecting, and collaborating with various teams to deliver value to clients. You will focus on creating strategic account plans, crafting proposals, and building strong relationships with clients to help them navigate their digital transformation.