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Advisory Solution Consultant - Customer Workflows - job 1 of 2

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

The Specialist Solution Consultant is a technical & business consultant within our Customer Workflow unit with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets

Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs

Develop client partner relationships

Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement

Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics

Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

Stay current on competitive analysis and market differentiation

Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
10+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications with an emphasis on Customer Experience / Customer Service

Industry experience in Manufacturing, Technology, or Telco desirable

Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions

Experience working collaboratively with product management, product marketing, partners, and professional services

Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence

Travel, as necessary

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

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4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$135000 / YEARLY (est.)

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$120000K

$150000K

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What You Should Know About Advisory Solution Consultant - Customer Workflows, ServiceNow

As an Advisory Solution Consultant - Customer Workflows at ServiceNow, based in the vibrant city of New York, you’re stepping into a role where technology and creativity converge to redefine work processes. At ServiceNow, we’ve built a reputation for transforming businesses through our innovative, AI-enhanced cloud platform. In this position, you’ll act as a vital link between our cutting-edge solutions and our clients' needs, diving deep into their challenges and inspiring them with tailored demonstrations. Your experience will shine as you lead discovery workshops, build relationships with clients, and provide strategic guidance on customer journeys. You’ll play a crucial part in shaping the future of how organizations tackle workflow issues, all while collaborating with various teams to enhance our offerings based on market dynamics. If you’re someone with a passion for AI's potential impact on customer experience and have over ten years of relevant consulting or engineering experience, we want to hear from you! Join us on our mission to make the world work better for everyone, and let’s innovate together at ServiceNow.

Frequently Asked Questions (FAQs) for Advisory Solution Consultant - Customer Workflows Role at ServiceNow

What skills are required for the Advisory Solution Consultant - Customer Workflows role at ServiceNow?

To excel as an Advisory Solution Consultant - Customer Workflows at ServiceNow, candidates should possess strong pre-sales solution consulting or sales engineering experience, ideally over 10 years, with a specific focus on Customer Experience or Customer Service. Additionally, proficiency in leveraging AI in work processes and familiarity with the ServiceNow platform or other enterprise cloud software solutions is crucial for success.