Credit Controller
Sharpsmart Finance has an opportunity for an experienced Credit Controller to join the team!
In this role you will focus on on tracking and collecting payments, maintaining customer relationships, resolving payment disputes and preparing month end reconciliations.
This role will be working minimum 3-4days per week from our Spennymoor (Co Durham) site with option to work 1-2 days from home.
- Monitor and manage outstanding accounts, ensuring timely collection of debts and reducing overdue payments.
- Monitor daily cash collections & allocations into systems.
- Undertake regular customer account reconciliations and resolve balancing items ensuring accurate records retained between systems.
- Build and maintain strong relationships with customers to resolve any payment disputes or issues professionally and effectively.
- Liaise with internal teams, including sales, plant admin and customer service, to resolve billing or payment issues.
- Generate statements, invoices and payment reminders.
- Prepare regular reports for management on aged debtors, highlighting potential risks and actions taken.
- Follow up on overdue accounts through phone calls, emails, and written correspondence.
- Work with external legal or collection agencies when necessary to recover debts.
- General administration and other ad-hoc duties as required.
- Ownership of AR Salesforce case management
- Updating customer portals for invoices and resolving disputes raised
- Previous experience in a credit control or accounts receivable role, ideally within the healthcare or waste management sector (but not essential).
- Strong understanding of credit control processes and best practices.
- Excellent communication skills, both written and verbal, with the ability to deal with customers in a professional and empathetic manner.
- Highly organized with strong attention to detail and the ability to work to deadlines.
- Proficiency in Microsoft Office, particularly Excel; experience with accounting software is an advantage.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to manage multiple priorities.
Average salary estimate
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Join our fantastic team at Sharpsmart Finance as a Credit Controller, based in our Spennymoor office in Durham! This is an exciting opportunity for someone experienced in managing accounts and collecting payments while building strong relationships with our customers. In this role, you will be wearing many hats, from tracking outstanding payments to preparing month-end reconciliations. You'll get to showcase your skills by monitoring daily cash collections and resolving any payment disputes that may arise. We believe in creating a supportive environment, which is why we offer the flexibility to work from home for 1-2 days a week. If you're passionate about finance and eager to contribute to our success, you'll thrive here! With your experience in credit control, you'll be adept at balancing accounts and liaising with other departments to tackle billing issues. As you generate statements and reports for management, you'll also have the opportunity to connect with customers and ensure their needs are being met promptly. Your aptitude for organization, detail, and communication will shine as you tackle responsibilities such as following up on overdue accounts and working alongside collection agencies when needed. At Sharpsmart Finance, we value your contributions and are committed to your growth. So, if you're looking to be part of a dynamic team that makes a real difference, we want to hear from you!
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