Supervisor - job 1 of 2

As a Supervisor at Sheetz in Colonial Beach, VA, your primary responsibilities include greeting customers warmly and providing exceptional service, leading and mentoring team members, ensuring proper food and beverage preparation, managing product inventory, and maintaining cleanliness throughout the store. You’ll play a vital role in overseeing daily operations and creating a welcoming atmosphere that keeps customers coming back.

To apply for the Supervisor position at Sheetz, candidates must be at least 18 years old, with Virginia state law requiring Supervisors to be 21 or older for certain tasks. Ideal candidates should possess strong multitasking abilities, good physical stamina for bending and lifting, and a positive attitude. Additionally, previous leadership or retail experience is a plus.

The Supervisor role at Sheetz comes with a wide array of benefits designed to enhance employee satisfaction. These include competitive salaries, quarterly bonuses based on performance, full medical, vision, and dental coverage, 401k matching, parental leave, and tuition reimbursement, along with generous paid time off. Sheetz also provides snack discounts to keep you fueled while you work!

Sheetz is committed to the professional development of its employees, including Supervisors. We offer limitless growth opportunities through ongoing training and mentorship, allowing you to advance your career within the company. Our tuition reimbursement program also encourages education, helping you gain skills that can lead to further promotions and increased responsibilities.

At Sheetz, Supervisors work in a vibrant, supportive team environment. You'll lead by example and cultivate a collaborative spirit with your team, nurturing strong relationships and open communication. We believe that when team members feel valued and empowered, they can perform their best, creating a culture of teamwork where everyone drives toward common goals.

When faced with a dissatisfied customer, the key is to listen actively, empathize with their concerns, and provide a solution. As a Supervisor, you would reassure the customer that their issue is important and ensure prompt action is taken to resolve it, demonstrating Sheetz's commitment to exceptional service.

To motivate your team as a Supervisor, you could implement regular recognition programs, foster open communication, and set clear, achievable goals. By creating an environment where team members feel appreciated and empowered, you’ll see heightened morale and productivity in the store.

Managing scheduling effectively involves understanding team availability, peak business hours, and individual strengths. As a Supervisor, I would collaborate with team members to create fair schedules while ensuring adequate coverage for busy times. Flexibility and open communication allow for a balanced work-life experience.

In a fast-paced environment like Sheetz, prioritizing tasks starts with understanding peak times and urgent needs. I would use a combination of quick assessments, checklists, and team input to tackle high-impact activities first while delegating appropriately to ensure everything runs smoothly without sacrificing customer service.

When evaluating a team member’s performance, I'd consider their ability to meet key performance metrics, their interaction with customers, teamwork skills, and compliance with Sheetz standards. Continuous feedback and constructive conversations are essential to encourage improvement and recognize achievements.

Ensuring product quality and safety involves regular checks on inventory and adhering to health and safety regulations. As a Supervisor, I would train team members to follow food safety guidelines, conduct audits, and foster a culture of accountability and diligence regarding cleanliness and quality standards.

I have experience mentoring and coaching because I believe it's essential for team development. I have led training sessions, provided constructive feedback, and encouraged self-improvement among team members to help them reach their potential while creating a positive work atmosphere.

I want to work for Sheetz as a Supervisor because I am inspired by its commitment to employee development and community service. The opportunity to lead a supportive team and contribute to a company that values its employees aligns with my career goals and personal aspirations.

Handling conflicts between team members involves addressing the situation promptly and fairly. I would facilitate a conversation where each party has the opportunity to express their views, guide them toward a collaborative resolution, and ensure it aligns with Sheetz’s values of teamwork and respect.

Staying updated on industry trends involves actively seeking resources such as professional forums, attending training, and networking with other industry professionals. I also encourage my team to share insights on trends or practices they come across, leading to a more informed and effective team overall.