Staff Engineer, Software Autonomy Applications (R3166)

As a Staff Engineer for Software Autonomy Applications at Shield AI, your responsibilities will include providing technical expertise to customers during the implementation of our enterprise software products. You'll become an expert in the Hivemind software stack and offer training and support to users, assisting them with AI & Autonomy application development. Collaborating with the sales team, you will help with pre-sales demonstrations and ensure successful deployment and integration of our solutions post-sale.

To qualify for the Staff Engineer, Software Autonomy Applications role at Shield AI, candidates should have a Bachelor’s degree in Engineering, Computer Science, or a related discipline. Additionally, a minimum of seven years of industry experience with at least three years in integration or applications engineering is required. Strong proficiency in modern C++ and intermediate knowledge of Python are crucial for success in this position.

Shield AI offers robust support for its Staff Engineers by fostering a collaborative environment with experienced teams across various departments. Engineers have access to ongoing training and development opportunities, enabling them to master the Hivemind enterprise software stack. Moreover, the company encourages hands-on problem-solving and provides resources to ensure that engineers have the necessary tools and documentation to effectively assist customers.

At Shield AI, the work environment for a Staff Engineer is dynamic and innovation-driven. You will be part of a team that thrives on collaboration, with opportunities to work on exciting projects that make a real-world impact. The company also values a start-up culture, allowing for creativity and quick adaptation to changes. Employees often work remotely or travel internationally to support global customers, which enriches the experience.

Staff Engineers at Shield AI enjoy various career advancement opportunities. The company actively promotes from within, encouraging employees to take on leadership roles or specialize in new areas of technology. Additionally, engineers can contribute to innovative projects that may lead to career growth within the defense technology sector, making a significant impact in their field.

When answering this question, provide specific examples of projects where you used modern C++, highlighting any real-world applications that relate to software autonomy. Discuss challenges you faced and how you overcame them, making sure to connect your experience directly to the tools and technologies Shield AI uses.

Demonstrate your methodical approach to troubleshooting software integration issues. Discuss your experience with identifying problems, analyzing root causes, collaborating with teams for solutions, and how you communicate with customers during the process to ensure their needs are met.

Share your experiences from previous startups, highlighting the flexibility, innovation, and fast-paced nature of the work. Discuss how these experiences have prepared you for the challenges and opportunities you may encounter at Shield AI.

Provide a specific example where you trained a customer, detailing your methods for making complex information understandable. Highlight the feedback received and how you adapted your approach based on the customer’s needs.

Illustrate your time management techniques, focusing on how you prioritize based on urgency and importance. Discuss any tools or frameworks you use to keep projects organized and on track, particularly in a customer-facing role.

Emphasize the importance of clear and concise communication in ensuring all stakeholders understand the integration process. Provide examples of how you’ve used effective communication to bridge gaps between technical and non-technical personnel in past roles.

Think of a specific incident where you were faced with a technical challenge. Describe the problem, your approach to solving it, the final solution, and the positive impact it had on the product or team.

Discuss formal and informal ways you keep your knowledge current, including online courses, attending conferences, participating in forums, or following industry thought leaders. Highlight a recent technology you’ve learned that could be applicable to the role at Shield AI.

Explain your process for collecting and analyzing customer feedback. Discuss how you would prioritize this feedback for product development teams and suggest practical changes based on past experiences of product improvement.

Share your passion for using technology to solve real-world problems, perhaps emphasizing your commitment to the mission of protecting service members and civilians. Connect your personal values and career goals with the mission of Shield AI for a compelling response.