Assistant Store Manager - Banter by Piercing Pagoda - The Mall at Rockingham Park

As an Assistant Store Manager at Banter by Piercing Pagoda, your primary responsibilities will include supporting the Store Manager in achieving sales and profit goals, ensuring customer satisfaction, and mentoring team members. You will also partake in recruiting and developing staff, enforcing company policies, and contributing to a high-energy work environment.

To qualify for the Assistant Store Manager position at Banter by Piercing Pagoda, applicants should have a minimum of one year of retail experience, preferably with jeweler or specialty retailers. A good understanding of POS systems and basic computer skills is vital, along with the ability to interpret various forms of instructions successfully.

Banter by Piercing Pagoda is committed to employee development by offering comprehensive training programs, including the Associate Training System and Management Training System. They prioritize internal promotions, encouraging employees to grow within the company and continuously enhance their management skills.

As an Assistant Store Manager at Banter by Piercing Pagoda, you should anticipate a flexible work schedule that includes days, nights, and weekends. This flexibility is essential to meet the needs of our customers while ensuring the store operates efficiently at all times.

Full-time team members at Banter by Piercing Pagoda enjoy a rich array of benefits including medical, dental, and vision insurance, a 401(k) plan, paid vacations, and holidays. Additionally, employees have access to tuition reimbursement and incentives such as merchandise discounts and participation in contests.

In response to a difficult customer, I would approach the situation with empathy and active listening. My goal would be to understand their concerns fully and address them effectively. Demonstrating patience and a willingness to resolve the issue while maintaining a positive company image is crucial in managing customer satisfaction.

In my previous roles, I have led diverse teams by fostering a collaborative environment. By focusing on clear communication, setting achievable goals, and encouraging personal development, I've been able to motivate my team to surpass performance expectations.

As an Assistant Store Manager, I'd implement a consultative sales approach, focusing on building relationships with customers to understand their needs. Additionally, training team members on effective selling techniques and product knowledge can significantly boost overall sales performance.

To ensure compliance with company policies, I believe in leading by example and fostering a team culture of accountability. Regular training sessions and discussion of policy updates with team members will also help in maintaining adherence to operational procedures.

My motivation in retail management stems from the joy of helping others achieve their goals and ensuring customers feel valued. I am passionate about providing a positive shopping experience and inspiring my team to celebrate the little victories that lead to larger successes.

When training new team members, I aim to create a supportive learning environment by breaking down the training process into manageable steps. By incorporating hands-on experiences and providing constructive feedback, I ensure they gain confidence and adapt quickly to their roles.

A colleague was struggling with sales techniques, so I took the time to mentor them through role-play scenarios and offered tips based on my experience. As a result, their performance improved significantly, leading to a boost in their sales numbers and confidence.

My approach involves regular audits and collaboration with the sales team to assess product performance. By analyzing sales data and trends, I can strategically organize merchandise to optimize visibility and attract customer interest, ensuring we're meeting sales targets.

In dealing with team disagreements, I encourage open dialogue and active listening. Facilitating a constructive conversation allows team members to express their views while collaboratively seeking a resolution, fostering trust and a united team dynamic.

I want to be an Assistant Store Manager at Banter by Piercing Pagoda because I admire the company's commitment to customer satisfaction and the strong team culture. I believe my skills align well with the company’s values, and I am passionate about contributing to its mission of helping people express love and celebrate life.