Check Processing Associate

As a Check Processing Associate at SoFi, your primary responsibilities will include verifying check postings, organizing incoming checks, depositing payments into the correct accounts, and processing any check returns. You’ll also be tasked with investigating payment issues, maintaining accurate documentation, and updating standard operating procedures as necessary.

To succeed as a Check Processing Associate at SoFi, you should possess excellent attention to detail, strong communication skills, and the ability to work under tight deadlines. Familiarity with payment processing procedures and a self-motivated attitude will also be beneficial in this role.

The work environment for a Check Processing Associate at SoFi is dynamic and fast-paced. The role requires you to be in-office, enabling close collaboration with your team as you navigate various tasks related to check processing and customer inquiries.

Successful Check Processing Associates at SoFi must have strong organizational skills, exceptional written and verbal communication abilities, and the capacity to manage multiple tasks effectively. You should also bring a professional demeanor and analytical skills that enable problem-solving and efficient task management.

At SoFi, we are committed to career development. As a Check Processing Associate, you can expect to gain experience in financial operations and might have the opportunity to move into more specialized positions within the company or into leadership roles as you grow professionally.

In your response, highlight your relevant experience in handling checks, your understanding of the verification process, and any specific tools or software you have used in previous roles.

Discuss the methods you use to double-check your work, such as reviewing payment details thoroughly and utilizing error-checking tools to minimize mistakes during processing.

Explain your proactive steps to investigate the discrepancies, such as cross-referencing with records, reaching out to relevant departments, and documenting your findings to ensure resolution.

Share strategies you employ to manage time effectively under pressure, such as prioritizing tasks, staying organized, and maintaining open communication with your team to ensure all deadlines are met.

You should illustrate your organizational skills by discussing tools or methods you use, such as task lists, spreadsheets, or project management software that helps you track incoming and outgoing transactions.

Outline your approach to such situations, emphasizing your investigative skills, the use of available data systems, and collaboration with colleagues to resolve the issue efficiently.

Provide a specific example, detailing the challenges you faced, the steps you took to investigate and resolve the issue, and the outcome that resulted from your actions.

Express your ideas by suggesting enhancements based on your expertise, such as recommending process automation, better documentation practices, or proposing updates to standard operating procedures.

Discuss your attention to detail, strong communication skills, and your proactive approach to problem-solving. Relate these qualities back to what SoFi values in its employees.

Share your enthusiasm for the role and the company’s mission, how your skills align with the responsibilities of the position, and your interest in contributing to SoFi's impact on personal finance.