Practice Manager

As a Practice Manager at Sono Bello, your main responsibilities will include overseeing daily operations of the surgery center to ensure a smooth patient experience. You will manage aspects like appointment scheduling, patient flow, and ensure compliance with healthcare regulations. Additionally, you will be responsible for team recruitment, development, and fostering teamwork across various departments to achieve high performance.

To apply for the Practice Manager position at Sono Bello, candidates should possess a Bachelor's degree or equivalent experience in managing mid to large-size operations, ideally in service or retail. Additionally, five years of successful operations management experience is required. Proficiency with technology, great interpersonal skills, and a passion for both patient and teamwork are essential for this role.

A Practice Manager at Sono Bello can greatly impact patient care by ensuring that all operations run efficiently and effectively. By managing the patient journey—from scheduling to discharge—you'll enhance patient communication and engagement, which directly influences their overall experience. Your leadership in maintaining operational compliance ensures that safety and quality of care meet high standards.

Essential skills for a successful Practice Manager at Sono Bello include strong decision-making abilities, excellent people management skills, and a passion for fostering an inclusive and diverse environment. Being adept at multitasking, problem-solving, and demonstrating urgency in addressing issues will help you thrive in this dynamic role. Strong business acumen will also be beneficial in achieving key performance indicators and driving the center's success.

The compensation package for a Practice Manager at Sono Bello includes a competitive base salary along with performance-based bonuses. In addition to salary incentives, full-time employees enjoy a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, 401(k) matching, paid time off, and other valuable benefits aimed at supporting both health and work-life balance.

To ensure a positive patient experience as a Practice Manager, I prioritize effective communication and engagement at every step of the patient journey. I focus on training my team to be attentive and responsive, while also consistently gathering feedback to identify areas for improvement.

In my previous role, we implemented a new scheduling system that reduced appointment wait times by over 30%. This improvement not only enhanced patient satisfaction but also resulted in exceeding our KPIs for operational efficiency, which we celebrated as a team for our collective efforts.

For effective team recruitment and development, I focus on building a strong employer brand that attracts top talent. I employ behavioral interviewing techniques to identify candidates whose values align with our mission, and I invest in continuous training programs to foster their growth and engagement post-hire.

Managing competing priorities involves staying organized and using project management tools to track tasks. I regularly assess priorities while maintaining open lines of communication with my team to effectively delegate and ensure we stay focused on our main goals.

To maintain compliance with healthcare regulations, I keep abreast of both federal and state guidelines, conduct regular training sessions for the team, and perform audits to ensure adherence to safety and quality policies, fostering a culture of accountability.

I would handle a dissatisfied patient by first actively listening to their concerns to fully understand their experience. I would express empathy and take ownership of the issue, working collaboratively with the team to find a resolution that restores their trust and satisfaction.

In my previous role, I managed the budget and oversaw cash reconciliation processes. I regularly assessed financial reports to monitor key performance indicators, and I worked with the team to implement cost-saving measures without compromising the quality of patient care.

My leadership style is transformational; I motivate my team by creating a vision we can all work towards. I encourage open communication and collaboration, fostering an environment where everyone feels valued and empowered to contribute their best.

To keep staff engaged and motivated, I introduce recognition programs that celebrate individual and team achievements. I also prioritize providing opportunities for professional development and soliciting feedback regularly to ensure they feel a sense of ownership in their roles.

I want to work as a Practice Manager at Sono Bello because I am passionate about the cosmetic surgery field and believe in the power of transformation. I admire Sono Bello's commitment to patient care and am eager to bring my experience in operations and team leadership to contribute to the organization's success and impact lives positively.