Job details

Service Delivery Manager

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Company Description

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of €5.8 billion in 2023.

Job Description

🗺️ Location: Bristol (Yate)

🏢 Hybrid, office 2 days per week

📃 Full time & permanent

💰 Competitive salary

As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.

What will the role involve?:

Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service.
Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
Acknowledging customers promptly and treating them in a courteous manner
Maintaining a working knowledge of each client, as well as their business and system configuration.
Producing documentation after client meetings, summarising any additional actions required, including follow-up calls.
Communicate and represent client goals, requirements, and interests internally with delivery teams.
Work closely with account managers to help drive the strategic success of clients.
Maintain control systems to ensure accurate representation of client health.
Manage each customer’s backlog, accurately set expectations and deliver to timelines.
Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation.

Qualifications

What are we looking for?

Excellent interpersonal skills, able to communicate with a wide range of people
Strong customer service ethic
Work well in a team setting
Reliable and ethical, respecting customers’ confidentiality
Strong decision-making skills and the ability to take the lead
Good comprehension of project management methodologies
Ability to manage risk
Proactive, highly self-motivated, and organised
High-level understanding of software development
Flexibility as there may be travel involved
Comfortable approaching people
Good numeracy skills
Ability to understand complex technical concepts and explain these in simple terms
Able to run basic Linux commands
Upwards of two years experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries.

Additional Information

What are we offering?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

Competitive salary: Competitive
Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Average salary estimate

$52500 / YEARLY (est.)

min

max

$45000K

$60000K

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What You Should Know About Service Delivery Manager, Sopra Steria

Are you ready to take the lead in ensuring client success as a Service Delivery Manager at SBS? Located in the vibrant area of Yate, Bristol, you’ll be part of a global financial technology powerhouse that's reshaping how banks and financial institutions operate. As a Service Delivery Manager, your mission will be to cultivate strong relationships with our clients, working closely with them to understand their needs and deliver exceptional service. You’ll manage every facet of the customer relationship, from ensuring compliance with service level agreements to proactively addressing client needs. Your role will involve producing comprehensive documentation after client meetings, leading account review sessions, and communicating the interests of our clients to internal teams. If you have a solid background in customer-facing roles within the Software, Finance, IT Services, or related industries and possess excellent interpersonal skills, this is your opportunity to shine. Embrace a dynamic work environment where your proactive, organized approach to managing risk and understanding complex technical concepts will make a significant impact. Plus, enjoy the hybrid working model and a competitive salary along with fantastic benefits including health and wellbeing perks, and a commitment to inclusivity and respect for all differences within the workplace. Join us at SBS, where your contributions lead to the financial institutions of tomorrow becoming more innovative and efficient.

Frequently Asked Questions (FAQs) for Service Delivery Manager Role at Sopra Steria

What are the main responsibilities of a Service Delivery Manager at SBS?

As a Service Delivery Manager at SBS, your primary responsibilities include managing customer relationships, delivering operational support, understanding and implementing service level agreements, and summarizing actions post-client meetings. You will also represent client interests internally, drive client success alongside account managers, and ensure accurate reporting of client health metrics.