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Customer Support Associate (Starlink) - job 1 of 5

SpaceX is seeking a Customer Support Associate for their Starlink division. An ideal candidate should have a strong customer service background and a desire to ensure exceptional customer experiences.

Skills

  • Customer service experience
  • Strong communication skills
  • Problem-solving abilities
  • Technical aptitude
  • Attention to detail

Responsibilities

  • Triage and resolve customer issues across multiple channels
  • Provide technical support to customers
  • Analyze trends and identify gaps for effective support interventions
  • Collaborate with internal teams to improve troubleshooting workflows
  • Create and maintain internal knowledge base

Education

  • High school diploma or equivalency certificate

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Paid parental leave
  • Paid vacation and holidays
  • Company stock options
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$50960 / YEARLY (est.)
min
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$45760K
$56160K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Support Associate (Starlink), SpaceX

Join SpaceX as a Customer Support Associate (Starlink) and be part of a groundbreaking journey towards revolutionizing global internet access! Located in the vibrant city of Redmond, WA, you'll play a pivotal role in delivering low-latency broadband through our innovative Starlink satellite constellation. As one of the early members of the Starlink Customer Support team, your mission is to ensure that every customer interaction is exceptional. You'll dive into the heart of customer issues, troubleshoot them across various channels, and advocate fiercely for our customers within SpaceX. We are looking for proactive problem solvers who love challenges and are dedicated to our customers' success. You’ll analyze trends, identify areas for improvement, and help develop interventions that genuinely enhance the customer experience. To thrive in this role, you should have experience in customer support, stellar communication skills, strong attention to detail, and a positive mindset. Connect with internal teams to create efficient workflows, maintain valuable knowledge resources, and always be ready to go the extra mile to resolve issues. If you're ready to make an impact and help shape the future of global connectivity with SpaceX, we want to meet you!

Frequently Asked Questions (FAQs) for Customer Support Associate (Starlink) Role at SpaceX
What are the responsibilities of a Customer Support Associate at SpaceX?

As a Customer Support Associate for SpaceX's Starlink, your responsibilities include triaging and resolving customer issues across multiple channels such as digital and voice. You will also analyze customer service trends, collaborate with internal teams to enhance workflows, and maintain an internal knowledge base. Your role is essential in ensuring our customers have an excellent experience with our products and services.

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What qualifications are required for the Customer Support Associate position at SpaceX?

To qualify for the Customer Support Associate position at SpaceX, you need a high school diploma or equivalent and at least one year of experience in a front-line customer support role. We prefer candidates with strong problem-solving skills, excellent communication, and a technical aptitude for hardware and software troubleshooting.

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What skills are preferred for a Customer Support Associate at Starlink?

Preferred skills for a Customer Support Associate at SpaceX include excellent problem-solving abilities, communication skills, empathy, and strong attention to detail. Experience in a fast-paced environment and technical knowledge related to networking and hardware troubleshooting are also highly valued.

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What is the work schedule for the Customer Support Associate role at SpaceX?

The Customer Support Associate role at SpaceX requires flexibility in working hours, including weekends and night shifts. After an initial week of training, you will be expected to work 10-hour shifts on designated days, with options like a Friday to Monday schedule.

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What benefits does SpaceX offer to Customer Support Associates?

SpaceX provides a comprehensive benefits package for Customer Support Associates, which includes competitive pay, medical, vision, and dental coverage, a 401(k) retirement plan, paid vacation, holidays, and opportunities for bonuses and long-term incentives like stock options. Additionally, employees benefit from company shuttle services to and from their work locations.

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Common Interview Questions for Customer Support Associate (Starlink)
How would you handle a frustrated customer as a Customer Support Associate at SpaceX?

When dealing with a frustrated customer, it's essential to actively listen to their concerns without interrupting. Acknowledge their feelings, demonstrate empathy, and assure them you are there to help. Use your problem-solving skills to guide them calmly through the resolution process, ensuring they feel valued and heard.

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Can you provide an example of a time you successfully resolved a complex customer issue?

When answering this question, illustrate with a specific example where you navigated a difficult situation. Highlight your approach in identifying the problem, the steps you took to resolve it, and how your actions positively impacted the customer. This showcases your critical thinking and resourcefulness.

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What strategies do you utilize to manage your time effectively as a Customer Support Associate?

Employing effective time management strategies is vital in customer support. Discuss methods like prioritizing tasks based on urgency, setting clear goals, and using tools or systems to track your workload. Demonstrating that you can balance thoroughness with efficiency indicates your capability in a fast-paced environment.

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How do you ensure you're up to date with product features and technical knowledge for Starlink?

Staying current with product developments is crucial as a Customer Support Associate. Highlight your commitment to continuous learning through resources such as company training, self-study, and regular discussions with team members. Reference how you can maintain an updated knowledge base to enhance customer interactions further.

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What makes good customer service in your opinion?

Good customer service revolves around communication, empathy, and problem-solving. Discuss your belief in putting the customer first, understanding their needs, and striving for resolutions that leave them satisfied. Relate this to your experience as a Customer Support Associate to illustrate your philosophy.

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How would you approach working on a team in a high-pressure situation?

In high-pressure situations, teamwork and collaboration become vital. Describe how you communicate effectively with your colleagues, maintain calmness during challenges, and work together to support each other. Showcase examples where your teamwork positively influenced the outcome.

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What tools or software do you have experience with in a customer support role?

Discuss any relevant tools or software you’ve used in previous customer support roles, such as ticketing systems, CRM software, or communication platforms. Emphasize your ability to quickly adapt to new technologies, highlighting your technical aptitude—an essential quality for the Customer Support Associate position at SpaceX.

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Describe a situation where you had to learn something new quickly.

When asked this question, share a specific instance that required quick learning and adaptability. Outline the challenge, the actions you took to gather information quickly, and the outcome. This shows your ability to thrive in a dynamic environment like that at SpaceX.

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In your opinion, what is the most important skill for a Customer Support Associate?

The most important skill for a Customer Support Associate is empathetic communication. Successful support professionals must connect with customers emotionally, making them feel understood while providing effective solutions efficiently. Ensure your response ties back to how you embody this skill.

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Why do you want to work for SpaceX as a Customer Support Associate?

To answer this question effectively, express your enthusiasm for SpaceX's mission and commitment to innovation. Share how the role aligns with your passion for technology and customer service, and highlight your desire to contribute to a team that is making a significant impact on a global scale.

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Dental Insurance
Flexible Spending Account (FSA)
Vision Insurance
Disability Insurance
Health Savings Account (HSA)
Performance Bonus
Family Medical Leave
Paid Holidays

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

1987 jobs
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BADGES
Badge Future MakerBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$45,760/yr - $56,160/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 16, 2025

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