Customer Success Internship (m/f/d)

As a Customer Success Intern (m/f/d) at Speexx, you'll be responsible for managing online training projects, engaging with students to ensure they stay motivated and informed, monitoring and reporting on key performance metrics, and preparing presentation materials for client meetings. This role offers a wonderful opportunity to develop vital skills while collaborating with diverse teams in an agile environment.

To apply for the Customer Success Internship at Speexx, candidates should be pursuing a degree in Communication, Administration, or a related field. Additionally, strong communication and interpersonal skills are essential. Fluency in Spanish (level C1) and proficiency in English are requirements to effectively engage with our international clientele.

At Speexx, the work environment for a Customer Success Intern is highly international and agile, featuring team members from various global offices. Interns have the flexibility to work either from our office in the heart of Madrid or choose a hybrid model that suits their lifestyle, ensuring a balanced and engaging work experience.

Speexx is dedicated to the growth of its interns. As a Customer Success Intern, you will have access to the Speexx Academy, participate in a global Mentoring program, and enjoy internal workshops and peer exchanges that foster a culture of continuous learning and development within our innovative environment.

Yes, Customer Success Interns at Speexx receive a remunerated internship, ensuring that your contributions are recognized and valued while you gain valuable experience in the field of Customer Success.

When answering this question, highlight your passion for people development and technology, as well as your desire to support learners in their educational journeys. Discuss how Speexx's innovative approach resonates with your career goals and interests.

To effectively respond, talk about strategies you could use to engage the student, such as reaching out to understand their challenges, providing extra resources, or modifying their learning path to better suit their needs. Emphasize your communication skills and empathy.

In your response, mention any relevant experience you have with tools like Trello, Asana, or Microsoft Project. Discuss how you've used these tools to plan and track projects, ensuring deadlines are met and tasks are assigned efficiently.

Discuss any tools or techniques you are familiar with for tracking progress, such as creating dashboards or using spreadsheets. Explain how you analyze the data collected to provide actionable insights to improve training programs.

Highlight your time management skills, including how you assess the urgency and importance of tasks. Share an example of a time when you effectively juggled multiple responsibilities and were successful in delivering quality results.

In your answer, emphasize the importance of clarity, active listening, and feedback. Illustrate how promoting an open communication culture allows team members to express ideas freely and enhances collaboration.

Outline the steps you take to prepare, such as researching the client’s background, creating a meeting agenda, and developing key talking points. Stress the importance of tailored presentations that cater to the client's needs.

Explain your strategy for connecting with students, such as being approachable, engaging in active listening, and showing genuine interest in their learning progress. Mention how this rapport can foster a positive learning environment.

Share a specific instance where you've successfully implemented feedback into a project. Discuss how you solicited input, analyzed it, and adjusted your approach to achieve better results.

State your belief in the significant impact that ongoing learning has on employee morale and performance. Discuss how employee development can lead to increased productivity and job satisfaction, and how you see Speexx contributing to this vision.