Customer Service Rep(08852) - 630 W. Fourth St.

As a Customer Service Representative at our Winston-Salem franchise, your main responsibilities include answering customer calls, taking orders, and providing information about our menu items. You'll also handle any concerns or questions that customers may have, ensuring a positive customer experience. Being friendly and approachable is key, as you'll be the face of our brand, helping to foster a community atmosphere.

To be a successful Customer Service Rep at our Winston-Salem location, you'll need excellent communication skills and a friendly demeanor. While experience in customer service is helpful, we're more interested in your ability to connect with people and provide top-notch service. A positive attitude and the ability to multitask are essential, as is a willingness to learn and adapt in a fast-paced environment.

Working as a Customer Service Rep at our Winston-Salem franchise means you’ll enjoy competitive pay, a flexible schedule, and opportunities for career growth. We value our employees and strive to create a positive work environment. Additionally, you might find perks like employee discounts and a supportive team culture that truly values kindness.

Our training process for Customer Service Reps at the Winston-Salem location is designed to set you up for success! You'll undergo comprehensive training that covers everything from our ordering system to customer service techniques. Our experienced team will guide you as you learn the ropes, ensuring you’re ready to deliver excellent service from day one.

At our Winston-Salem franchise, the work environment for Customer Service Representatives is vibrant and lively! You'll be part of a team that values collaboration and camaraderie while working in an atmosphere that encourages kindness and positivity. With flexible hours, you can enjoy a balance between work and your personal life, all while contributing to an enjoyable workplace.

When answering this question, think of a specific instance where you went above and beyond to help a customer. Describe the situation, your actions, and the positive outcome. Highlight your ability to listen and respond to customer needs, as this connects to the role of Customer Service Representative.

Discuss the importance of staying calm and composed when dealing with upset customers. Emphasize your skills in active listening, empathy, and problem-solving. Share a specific example where you successfully turned a challenging situation into a positive experience.

Reflect on your passion for helping others and your enjoyment of interacting with diverse people. Mention how making someone’s day brighter, through excellent service, motivates you to excel as a Customer Service Representative.

Your answer should encapsulate the essence of the job—providing outstanding customer experiences while promoting the brand’s values such as kindness and service. A sentence like, 'I see the role as being the friendly ambassador who ensures each customer feels valued and satisfied,' works well.

Outline your approach to understanding customer needs and preferences. Mention techniques such as asking clarifying questions and confirming orders, which demonstrate your dedication to accuracy and satisfaction.

It's crucial to showcase your organizational skills here. Discuss how you assess the situation and tackle urgent tasks first while still maintaining personal customer interactions. You can mention methods like writing a quick checklist in your mind to help stay focused.

Share any previous experiences dealing with high call volumes and discuss your strategies for managing each call effectively. Highlight your multitasking abilities and how you prioritize quality service even when handling several calls at once.

Explain your commitment to ongoing learning and how you keep yourself updated on new menu items or changes in policy. Mention techniques such as regular reviews of training materials or team meetings as effective ways to enhance your knowledge.

Here, discuss your enthusiasm for the local aspect, the community connection, and the franchise's values. Mention how you are drawn to the friendly atmosphere and the emphasis on customer service and kindness.

Convey your openness to constructive criticism and how it aids your professional development. You might share experiences where feedback helped you improve your skills or contributed to better customer interactions.