Technical Consultant
Suvoda is a global clinical trial technology company that specializes in highly complex, life-sustaining studies in therapeutic areas like oncology, central nervous system (CNS), and rare disease. Suvoda empowers clinical trial professionals to manage the most urgent moments in the most urgent trials through advanced software solutions delivered on a single platform.
Our ideal Technical Consultant is someone who thrives in a fast-paced and dynamic environment, is savvy with technology, and takes initiative to seek out information and knowledge proactively. Our Technical Consultants work in conjunction with our project management teams to find effective and efficient solutions to complex client problems.
Technical Consultant Responsibilities:
- Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management
- Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system
- Lead implementation of system change controls for studies during maintenance phase
- Manage the design of study data integration specifications between the IRT system and other eClinical solutions
- Create data diagnostics plans for each of the team’s IRT systems and ensure that data diagnostics are completed on time per the plan
- Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues
- Responsible for the system training materials including manuals, walk through videos, and presentations.
- Work with the client study team to setup the IRT system data upon system go-live
- Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify resolutions
- Create and distribute support and maintenance reports for each of the team’s IRT systems to both internal Suvoda team members and the client’s study teams, as required
- Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions
- Identify and assist with the implementation of process improvements for the services department
- Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
- Travel to client sites to attend meetings and conduct user training sessions
- Assist the customer care team with providing support to system users in multiple countries via the telephone and email
- Assist with the training of new staff members on the Suvoda product and processes
- Perform other related duties as required
Requirements:
- Bachelor's degree or equivalent experience required
- 1 year of experience in IRT or related field preferred
- Interpersonal and communication skills
- Time management and organizational skills
- Analytical thinking
- Ability to understand technical systems and perform troubleshooting
- Creative problem solving
- Attention to detail
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We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert. If you receive suspicious Suvoda job offers, please email us at security@suvoda.com.
As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.
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Suvoda, a leader in clinical trial technology, is on the hunt for an enthusiastic Technical Consultant to join our vibrant team in Conshohocken, Pennsylvania. If you’re someone who thrives in a fast-paced, tech-savvy environment and takes the initiative to seek out knowledge, this could be the perfect opportunity for you. As a Technical Consultant, you will collaborate closely with our project management teams to devise effective solutions for our clients' complex challenges, particularly in the realm of Interactive Response Technology (IRT). Your day-to-day will involve maintaining IRT systems, implementing crucial system changes, and ensuring seamless data integration between our systems and other eClinical solutions. You’ll not only create and maintain support materials and reports, but you’ll also be the go-to person for troubleshooting escalated support issues. Throughout your journey here, you will have the chance to travel to client sites, provide invaluable training, and contribute to product development by sharing insights gathered from client interactions. If you’re analytical, detail-oriented, and have a knack for creative problem-solving, we want to hear from you. Join us in our mission to empower clinical trial professionals with cutting-edge technology and become an integral part of the Suvoda family today!
At Suvoda, we focus on just one thing: fusing exceptional service with the most advanced Interactive Response Technology (IRT/IWRS) for randomization and clinical trial supply management.
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