Account Manager

As an Account Manager at Synchrony Health Services, you will manage customer relations and oversee the growth of the Medication to Home Program. You will perform regular customer visits and audits, facilitate communication between pharmacy operations and clients, and work with facility staff to gain referrals for our services. Your responsibilities also include reporting and collaborating with pharmacy management to resolve client issues.

To be considered for the Account Manager position at Synchrony Health Services, you should have a Bachelor of Science (B.S.) or an Associate Degree, ideally with experience as an LPN or Pharmacy Technician. A Pharmacy Technician Certification is preferred along with one to three years of experience in Pharmacy, Long Term Care, or Senior Housing Industry. Strong communication and computer skills, particularly in Microsoft Office, are essential.

The main responsibilities of an Account Manager at Synchrony Health Services include managing regular customer service visits, conducting medication cart audits, overseeing cycle fill services, and setting 90-day goals specific to assigned locations. You will also be tasked with reporting activities, resolving customer issues, and participating in industry trade shows.

Key skills for an Account Manager at Synchrony Health Services include exceptional communication abilities, strong computer skills with an emphasis on Microsoft Office, and familiarity with the pharmacy or senior housing industry. Additionally, being able to foster relationships and work collaboratively with various teams is crucial for success in this role.

Yes, the Account Manager role at Synchrony Health Services does require travel, with up to 60% of your time spent on the road. There will be opportunities for overnight stays as necessary, as building strong relationships with clients is a key component of this job.

When discussing your experience in customer relationship management, focus on specific examples showcasing your ability to build and maintain client relationships. Discuss how you have addressed customer concerns, facilitated communication, and ensured satisfaction, aligning your responses with the duties of an Account Manager at Synchrony Health Services.

To effectively prioritize tasks, it’s important to assess the urgency and importance of each item on your list. Discuss methods such as creating a task hierarchy, setting deadlines, and using tools for organization. Emphasize how these practices have allowed you to manage multiple accounts successfully in past positions.

In your response, detail your approach to building relationships with clients and how you educate them on the benefits of your services. Mention specific techniques you've used, such as follow-ups, offering exceptional service, and asking for referrals directly when appropriate, drawing connections to how this is relevant to the Account Manager role at Synchrony Health Services.

Provide a clear example where you navigated a conflict successfully. Focus on your problem-solving approach, your ability to listen to customer concerns, and how you communicated with them to find a satisfactory resolution while still adhering to company policies.

Share your methods for staying informed about industry trends, such as subscribing to relevant publications, attending industry events, or engaging in professional networking. Emphasize the importance of this knowledge in effectively serving clients as an Account Manager.

Discuss the significance of collaboration in managing customer relationships. Highlight instances where you have worked with different teams or departments to enhance customer satisfaction and achieve shared goals, showcasing your ability to be a team player.

Provide a specific example that illustrates your goal-setting process. Detail how you established measurable objectives, tracked progress, and adjusted your approach as needed, demonstrating alignment with the Account Manager’s role in achieving targets at Synchrony Health Services.

Outline the customer service strategies that you believe lead to strong client relationships, such as proactive communication, feedback collection, and personalized service. Relate these strategies back to how they can be applied in the Account Manager position at Synchrony Health Services.

Discuss coping mechanisms for managing tight deadlines, such as time management techniques and stress-reduction strategies. Provide examples from previous roles where you successfully dealt with pressure while maintaining productivity.

Express your genuine interest in Synchrony Health Services, highlighting their commitment to blending compassion with clinical expertise. Outline how your skills and values align with their mission and how you can contribute to their goals as an Account Manager.