IT Business Analyst I

As an IT Business Analyst I at Texas A&M University, your primary responsibilities include analyzing and troubleshooting defects in the Workday Human Capital Management system, assisting team leads in optimizing business processes, and participating in training and professional development sessions. You will also contribute to designing training materials, document business needs, and manage second-tier customer service tickets, making communication and collaboration essential.

To qualify for the IT Business Analyst I role at Texas A&M University, you should possess a bachelor's degree in a related field or have equivalent professional experience. Additionally, one year of relevant experience in HR, Recruiting, ERP, IT, or software support is ideal. It's important to demonstrate strong analytical skills, teamwork, and excellent customer service capabilities.

The IT Business Analyst I role is crucial at Texas A&M University as it ensures the effective functioning of the Workday Human Capital Management system. By analyzing and enhancing business processes, resolving issues swiftly, and providing outstanding support, this position helps maintain efficient operations across the university system, affecting both staff and students positively.

Essential skills for success as an IT Business Analyst I include strong analytical abilities to assess system functionalities, superior problem-solving skills to troubleshoot issues efficiently, the ability to work well under pressure, and exceptional communication skills for training and collaborating with diverse teams. Teamwork and customer service orientation are also key attributes.

Career growth opportunities for IT Business Analysts at Texas A&M University are promising, as the institution fosters an environment of professional development and continuous learning. As you gain experience within the organization, you can pursue higher-level positions within the IT department or move into specialized roles in project management, system implementation, or strategic analysis.

When answering this question, provide specific examples of your past roles involving HR systems. Highlight your familiarity with software like Workday, detailing any tasks related to configuration, reporting, or troubleshooting you've managed.

Demonstrate your methodical approach to problem-solving. Emphasize steps you take, such as identifying the issue, performing deeper analysis, considering user feedback, and collaborating with team members to arrive at a resolution.

Discuss how collaboration is vital in your roles. Share examples of successful collaborations with different departments or teams, highlighting how teamwork has enhanced project outcomes and fostered a positive work environment.

Provide a specific example where you streamlined a process. Outline the steps taken, the challenges faced, and the measurable benefits achieved, showcasing your analytical skills and impact.

Mention metrics like user satisfaction, system performance, and error rates. Explain how tracking these metrics helps identify areas for improvement and supports informed decision-making.

Illustrate your time management skills by sharing techniques you employ, such as prioritizing tasks, setting realistic timelines, and utilizing productivity tools to ensure all responsibilities are met on time.

Talk about your experience organizing workshops or developing documentation. Highlight how your materials facilitated understanding and improved users' engagement with HR systems.

Provide a concise narrative of a challenging project, focusing on your role, the obstacles, and how you navigated through them to ensure project success.

Discuss your proactive approach to professional development, such as attending industry webinars, networking with peers, and subscribing to relevant publications to stay informed about trends and advancements in HR technology.

Share aspects of the role that motivate you, such as solving complex problems, contributing to team success, and positively influencing HR processes and outcomes.