Director, Product Design

The Director of Product Design at Tebra is primarily responsible for overseeing the UX strategy across our full product suite, which supports clinical workflows. This includes leading teams, collaborating with engineers, and ensuring a holistic approach to the customer experience throughout the product development lifecycle.

Candidates for the Director of Product Design role at Tebra should possess at least 10 years of experience in design and management, including experience leading teams of 5–10+ individuals. Proficiency in Figma and familiarity with Lean UX practices are preferred, along with strong communication skills for storytelling and decision-making.

Tebra is committed to the professional growth of its employees. The Director of Product Design will play a crucial role in setting goals and guiding team members through their development. This includes regular 1:1 meetings, performance reviews, and the opportunity to participate in hiring for the organization, ensuring the right talent joins to support our mission.

The work culture at Tebra emphasizes collaboration, customer-centricity, and a bias towards simplification. As the Director of Product Design, you will work with diverse teams, celebrate successes, and promote a strong sense of teamwork, making our solutions more effective for our clients and their patients.

The pay range for the Director of Product Design position at Tebra is between $190,000 and $210,000 USD, depending on experience and qualifications. In addition to this competitive salary, Tebra offers comprehensive healthcare benefits and various perks.

When answering this question, it's vital to highlight your approach to collaboration and fostering creativity. Discuss how you encourage open communication, trust, and autonomy within the team while setting clear expectations and goals.

Explain how you establish regular communication channels with engineering counterparts, utilize feedback loops, and participate in joint planning sessions to create a more aligned product experience.

Discuss the various user testing methods you employ, such as usability testing, A/B testing, and collecting user feedback. Highlight how insights from these practices feed back into the product design process to drive improvements.

Provide a detailed narrative of a project, focusing on your role, the challenges faced, and the impact of the final product. Be sure to emphasize teamwork, strategic planning, and user feedback involved in the process.

Emphasize the value you place on mentorship and creating growth opportunities for your team members. Discuss specific initiatives or practices you've implemented to support their professional development.

Discuss your familiarity with Agile practices, how you’ve integrated them into team workflows, and the impact they had on project efficiency and collaboration.

Provide a specific example that showcases your critical thinking and problem-solving skills. Discuss the strategies you employed to simplify workflows and improve the user experience.

Address conflict resolution strategies you employ, such as open dialogue, empathetic listening, and seeking consensus, ensuring a constructive and positive work environment.

Explain how empathy informs your design approach, including understanding user needs and collaborating with cross-functional teams to develop solutions that cater to those needs.

Talk about the various metrics and KPIs you track post-launch, such as user engagement and satisfaction rates, and how these insights guide future design improvements.