Level 2 Infrastructure Engineer

As a Level 2 Infrastructure Engineer at Telefónica Tech, your key responsibilities include proactive support and monitoring of Telefónica Tech MS hosted environments, triaging issues raised by customers and internal users, and providing second-line support for an RDS environment. Additionally, you will be deploying and monitoring virtual machines on VMware Hypervisor platforms, ensuring our infrastructure runs smoothly.

To qualify for the Level 2 Infrastructure Engineer role at Telefónica Tech, you should have experience working within IT departments, a firm understanding of ITIL processes, Virtualisation, backup technologies, and Active Directory & Group Policy Management. Experience with service desk software and excellent communication skills are also essential to help you thrive in this position.

Telefónica Tech prefers candidates with an ITIL v3 foundation or higher for the Level 2 Infrastructure Engineer role. Additionally, knowledge of VMware deployment of virtual machines and automated patch management tools will be advantageous. While not mandatory, any accreditation in VMware and familiarity with storage and SAN Fibre management are highly desired.

The working schedule for a Level 2 Infrastructure Engineer at Telefónica Tech is Monday to Friday, totaling 37.5 hours a week, typically on a rolling shift pattern offering flexibility. Shifts may include options like 07:00 to 15:30, 08:00 to 16:30, and 09:30 to 18:00, to accommodate different needs while ensuring a balanced work-life ratio.

Yes, the Level 2 Infrastructure Engineer role at Telefónica Tech requires candidates to meet BPSS, Security Clearance, and NPPV3 Clearance, which ensures that our engineers are trustworthy and can safely manage sensitive information as part of their daily tasks.

When answering this question, showcase your hands-on experience with VMware Hypervisor platforms and the types of virtual machines you’ve deployed. Be specific about any automated tools you’ve used for patch management and highlight a particular scenario where your management skills led to improved performance.

In your response, detail your methodical approach to troubleshooting – outline the steps you take to identify the root cause of issues. You could provide an example of a complex problem you resolved and how your solution benefited the team or customers, emphasizing your problem-solving skills.

Be prepared to discuss your familiarity with ITIL processes and how you’ve applied them in real-world scenarios. Provide examples of how these practices have helped improve service management, and talk about any certification or training you have undertaken related to ITIL.

In answering this question, share a specific situation where you went above and beyond to help a customer resolve an issue. Discuss not just the action you took, but also the positive feedback you received, illustrating your dedication to customer satisfaction.

Illustrate your time management skills by discussing the strategies you use to efficiently prioritize tasks, such as traffic-light systems or digital tools. Mention how you assess the urgency and impact of requests, and provide an example of a time when your prioritization led to successful project outcomes.

Provide insight into the tools you’re familiar with, such as specific monitoring software and performance management applications. Discuss how these tools help you achieve optimal performance and give an example of how they assisted you in resolving an urgent issue.

Emphasize your commitment to professional development by discussing methods you use to stay knowledgeable about advancements in IT infrastructure. This could include online courses, webinars, industry conferences, or relevant reading materials that have significantly added to your expertise.

To answer this effectively, highlight your experience with managing user accounts, group policies, and the way you’ve implemented security protocols using Active Directory. Provide examples of how this knowledge has been applied in your past roles.

Reflect on the challenges you've encountered, such as managing configurations, maintaining security, and ensuring uptime for critical services. Explain how you tackle these challenges with examples from your past experiences and your strategies for continuous improvement.

Your answer should reflect personal alignment with Telefónica Tech's values of being open, trusted, and bold. Share what motivates you about the role, including an interest in telecommunications innovation, the potential for growth in a large tech company, and alignment with the company's mission to drive digital transformation.