Global Programs Partner Manager

The Global Programs Partner Manager at Telnyx is responsible for designing and managing the partner program across multiple regions. Key duties include driving growth through partner collaboration, setting key performance indicators, and leading projects for partner business operations. This role also involves creating partner benefits and incentives, monitoring program effectiveness, and fostering long-term relationships.

Candidates for the Global Programs Partner Manager position at Telnyx should have over 10 years of experience in management consulting, program management, or corporate strategy, particularly in tech and telecommunications. Strong organizational skills, exceptional communication abilities, and experience in partner lifecycle management are essential to succeed in this role.

The Global Programs Partner Manager at Telnyx fosters partner engagement by implementing effective strategies for partner onboarding and compliance. In this position, you'll build scalable processes that enhance the partner journey and ensure that partners have the resources and support needed to be successful in selling Telnyx's products and services.

Collaboration is crucial for the Global Programs Partner Manager at Telnyx, as you will work cross-functionally with various teams including Legal, Marketing, Sales, and Operations. Building strong relationships across departments helps align business objectives and drives the overall success of the partner program, ultimately benefiting both Telnyx and its partners.

Essential skills for the Global Programs Partner Manager at Telnyx include strong analytical capabilities, attention to detail, and the ability to manage multiple projects simultaneously. Proficiency in PRM and CRM technologies, as well as interpersonal skills to influence executives and build trust, are also vital in this role.

When answering this question, reflect on your passion for enhancing partner relationships and driving business growth. Emphasize your interest in working for an innovative company like Telnyx that is leading the way in global connectivity.

Provide concrete examples of your past experiences in designing partner programs, outlining specific strategies you implemented and their outcomes. Highlight your data-driven approach and how you used feedback for continuous improvement.

Discuss your strategies for maintaining open lines of communication among cross-functional teams. Emphasize active listening, regular check-ins, and collaborative tools you might use to keep everyone aligned and informed.

Share your insights on relevant KPIs such as revenue growth from partner sales, partner engagement levels, and customer satisfaction metrics. Explain how you have used these KPIs to drive decision-making and performance enhancements.

In your response, demonstrate your problem-solving abilities by providing examples of how you navigated uncertainty by gathering data, analyzing potential impacts, and collaborating with team members to find effective solutions.

Use a specific example where you had to persuade senior leadership on a project or initiative. Highlight the approaches you used to effectively present your case, and the positive outcomes that resulted from your influence.

Talk about the resources you use to stay informed, such as industry reports, webinars, and networking events. Language should convey your commitment to continuous learning and adapting to changes in the industry.

Outline your partner onboarding strategies, discussing the training, resources, and support mechanisms that you put in place to facilitate partners' success right from the start. Include any metrics you use to evaluate the onboarding process.

Explain your approach to measuring partner program effectiveness, using both quantitative and qualitative metrics. Discuss methods like partner surveys, sales data analysis, and ongoing performance assessments to track improvements.

Share your insights on emerging trends such as automation in partner management or the role of technology in enhancing collaboration. Articulate a visionary approach that aligns with Telnyx's mission of borderless connectivity.