Administrative Technician - job 1 of 4

As an Administrative Technician with the City of Fort Worth, you'll handle a variety of essential tasks. Your responsibilities will include payroll processing, managing benefits enrollments, assisting with the recruitment process, and providing administrative support for FMLA and Workers' Compensation claims. The role involves working closely with employees to ensure they receive the support they need while maintaining smooth operations within the Field Operations Division.

To qualify for the Administrative Technician position at the City of Fort Worth, candidates must have an Associate’s degree in a relevant field such as Business Administration or Office Administration. Additionally, at least two years of clerical and administrative experience is required. Preferred qualifications include bilingual skills in English and Spanish, prior administrative experience with a large municipality, and familiarity with PeopleSoft ERP.

The City of Fort Worth offers a comprehensive benefits package for the Administrative Technician position, including 11 paid holidays, medical, dental, and vision insurance, paid time off, a pension plan, and opportunities for professional development. This ensures that employees are well taken care of as they support the community.

Yes! The Administrative Technician position can be an excellent opportunity for recent graduates, especially those with relevant degrees in Business Administration or Office Management. While two years of experience is preferred, candidates with the right educational background and a willingness to learn can still be considered.

To succeed as an Administrative Technician with the City of Fort Worth, strong organizational skills, attention to detail, and excellent interpersonal communication are essential. Additionally, the ability to adapt to a fast-paced environment while providing outstanding customer service is critical for this role.

In the Administrative Technician role, it's vital to assess task urgency and importance. I typically start by listing all tasks and deadlines, then prioritize based on immediate needs, such as payroll deadlines or urgent employee requests. By staying organized and communicating effectively with my team, I ensure that all responsibilities are handled efficiently.

Certainly! In a previous position, I faced a situation where two urgent requests from different departments coincided. I quickly assessed the needs of each request and communicated with both teams. By negotiating deadlines and offering temporary solutions, I successfully managed both tasks while maintaining a collaborative environment.

I have over two years of experience managing payroll for over 100 employees, including processing timekeeping records and ensuring accuracy. My role also involved assisting employees with benefits enrollments, which gave me firsthand experience with health insurance options and FMLA administration.

If an employee expressed dissatisfaction with their benefits, I would first listen to their concerns to understand the specific issues they are facing. Following that, I would provide them with clear and comprehensive information about their options and guide them through any necessary steps to resolve their concerns efficiently.

I am highly proficient in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel. For example, I often use Excel for data tracking and payroll calculations, while Word and PowerPoint assist in creating reports and presentations for departmental meetings.

Maintaining confidentiality is paramount in administrative roles. I implement strict filing and digital organization systems, ensuring access is limited to authorized personnel. I also routinely remind myself and peers about the importance of confidentiality regarding sensitive information.

Adapting to changes is crucial in fast-paced settings. I stay proactive by regularly reviewing my workload and adjusting priorities as needed. Additionally, I remain open to feedback and ready to learn new processes, which helps me navigate changes effectively.

I believe the most important quality for an Administrative Technician is strong interpersonal skills. Being able to communicate effectively with different departments and employees creates a collaborative and productive work atmosphere, aiding overall departmental success.

To ensure accuracy, I utilize checklists for payroll and administrative tasks, double-checking my entries before finalizing any documentation. Additionally, I believe in maintaining an organized workspace, which greatly reduces errors and enhances productivity.

I am motivated by the opportunity to support my colleagues and contribute to the organization’s success. Knowing that my work as an Administrative Technician positively impacts the community through essential services gives me a strong sense of purpose.