Automotive Sales Manager - Porsche

The Automotive Sales Manager at Faulkner is responsible for supervising the sales team, monitoring customer satisfaction, managing vehicle inventory, and ensuring the sales team delivers exceptional customer service that stands out in the competitive market. Additionally, the Sales Manager will approve deals and facilitate closures, playing a critical role in transforming prospective customers into loyal buyers.

To qualify for the Automotive Sales Manager role at Faulkner, candidates ideally need a Bachelor’s degree, along with at least 2 years of proven management experience in automotive sales. Excellent communication and customer service skills, as well as the ability to manage and develop employees, are also crucial for success in this position.

An Automotive Sales Manager at Faulkner can enjoy a variety of top-tier benefits, including comprehensive medical, dental, and vision coverage, a 401k plan with company matching, generous paid time off along with paid holidays, and exclusive employee discounts. Additionally, there are referral bonuses and opportunities for annual reviews and merit increases.

The typical work schedule for an Automotive Sales Manager at Faulkner is Monday through Saturday, with one day off during the week. Managers typically work between 45 to 48 hours weekly, ensuring ample time to lead the sales team effectively while supporting customer needs.

While prior automotive experience is a plus for the Automotive Sales Manager role at Faulkner, it is not a strict requirement. Faulkner is committed to providing comprehensive training for all employees who demonstrate talent, energy, and a drive for success, making it an excellent opportunity for those looking to branch out into this field.

When answering this question, highlight specific instances where you've led a sales team, outlining your strategies for achieving sales goals, managing inventory, and providing excellent customer service. Use examples that demonstrate your leadership style and how you motivated your team to perform at their best.

For this question, describe a time when you successfully resolved a customer complaint. Emphasize your customer service skills, patience, and ability to listen to customer concerns, as well as your focus on finding solutions that satisfy both the customer and the business.

Discuss specific techniques you've used in the past, such as promotional events, customer engagement strategies, or leveraging digital marketing. Connect these strategies back to how they can apply to the Automotive Sales Manager role at Faulkner, showcasing your innovative thinking.

Share your approaches to team motivation, whether through bonuses, recognition programs, or personal development opportunities. Mention how you create a positive work environment where team members feel valued and driven to achieve their potential.

Outline essential skills such as strong communication, effective leadership, adaptability, forecasting abilities, and an aptitude for customer service. Follow up your list with examples that demonstrate your proficiency in these areas.

Share your background in inventory management, discussing how you ensure the right mix of stock to meet sales goals. Talk about any software tools you’ve utilized and how you assess inventory levels to maximize sales opportunities.

Highlight the methods you use to evaluate employee performance, including setting measurable goals, utilizing customer feedback, and conducting regular reviews. Stress the importance of ongoing support and development for team members.

Explain your problem-solving process, which might include analyzing sales data to identify root causes, brainstorming solutions with the team, and implementing new strategies to drive results. Demonstrating an ability to learn from setbacks is important.

Utilize this opportunity to convey the importance of training your team on compliance matters, regularly reviewing policies, and leading by example in adhering to standards. Illustrate with examples of how you've upheld and enforced policies in previous roles.

When answering this question, define exceptional customer service in your own words, explaining how it encompasses understanding customer needs, providing timely responses, and going above and beyond to ensure satisfaction. Share examples of times you delivered exceptional service in your career.