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Customer Retention Representative

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Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training!

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our award-winning Inside Sales & Retention team (located at 3 ADP Blvd, Roseland NJ, 70768) successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

What’s In It For You?
Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance!
Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually!
Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
Continued Education: Tuition Reimbursement to support your career development

Application Process Overview:
After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!

Job Duties and Responsibilities

What You’ll Be Doing:
Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
Assess each customer’s needs and offer the best valued solution
Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals
Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
Provide excellent customer service to build and maintain customer relationships

Our Paid Training Program Offers You:
Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements
Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges
Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Average salary estimate

$57530 / YEARLY (est.)

min

max

$42560K

$72500K

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What You Should Know About Customer Retention Representative, DISH

Join DISH as a Customer Retention Representative in Roseland, NJ, and become a part of a team that’s transforming the future of connectivity! At DISH, we pride ourselves on providing not just jobs, but enjoyable career paths with amazing growth potential. You'll start with a non-negotiable base of $20.50 per hour and enjoy uncapped commissions, helping you achieve on-target earnings of up to $68,000 in your first year! No experience? No worries! We offer comprehensive full-time paid training to help you hit the ground running. As a vital member of our award-winning Inside Sales & Retention team, your role will be all about connecting with customers, assessing their needs, and presenting DISH and Boost Mobile products and services that elevate their experiences. What’s even better? All customer interactions are inbound, meaning no cold calling! DISH offers not just a career, but a lifestyle, complete with benefits that include medical, dental, vision, and even tuition reimbursement! With a culture that prizes integrity, growth, and customer success, you’ll find opportunities for advancement from day one. Prepare to engage with customers in meaningful ways, maintain a positive attitude through challenging calls, and continuously develop your skills. So why wait? If you’re ready to make an impact on customer relationships while also boosting your career, this is the place to be!

Frequently Asked Questions (FAQs) for Customer Retention Representative Role at DISH

What are the responsibilities of a Customer Retention Representative at DISH?

As a Customer Retention Representative at DISH, your primary responsibility will be to engage with existing and potential customers. This includes assessing their needs and effectively positioning DISH and Boost Mobile products to offer them tailored solutions. You'll also be maintaining an in-depth knowledge of our products, services, and competitive advantages to ensure you provide excellent customer service and build lasting customer relationships.