Product Designer, Customer Growth

The Product Designer at Thumbtack will primarily focus on crafting high-quality, responsive web designs that enhance user experience. Key responsibilities include owning design for key projects, conducting A/B tests to drive conversion, and collaborating with cross-functional teams in Product, Engineering, Marketing, and SEO to optimize the online experience for our customers.

Thumbtack is looking for candidates with at least 4 years of product design experience, preferably with a strong portfolio showcasing consumer-facing web work. A solid understanding of interaction design principles, responsive web design, and familiarity with modern design tools are essential. Experience with A/B testing and lifecycle marketing strategies is also highly valued.

As a Product Designer focused on customer growth, you'll have the chance to reshape how customers interact with Thumbtack's website. By undertaking redesigns of high-impact web experiences and optimizing conversion rates through design-driven insights, your contributions will directly support the acquisition and retention of customers, ultimately driving business growth.

At Thumbtack, the design team is a collaborative and tight-knit group that thrives on teamwork. You can expect to work closely with designers, researchers, and content specialists, participating in regular design critiques and workshops to refine and inspire each other’s work. The emphasis on open communication and feedback ensures that your ideas and contributions will be valued.

Yes! Thumbtack embraces a virtual-first work culture, allowing Product Designers to work from anywhere across the approved locations in the United States, Canada, or the Philippines. This approach promotes flexibility and work-life balance, making it an exciting opportunity for professionals looking for a modern work environment.

In answering this question, highlight your approach to each phase of the design process. Discuss how you begin with research and user insights, move into ideation and prototyping, and finally conduct testing and iteration based on feedback. Show how you collaborate with various stakeholders throughout the process.

Explain how you value user feedback and outline your methods for collecting it, such as user testing and surveys. Discuss specific tools or techniques you use to analyze feedback and iterate on your designs based on user needs and pain points.

Mention critical metrics like conversion rates, user engagement levels, and customer satisfaction scores. Emphasize your experience with A/B testing and how it guides your design decisions to optimize user experiences.

Articulate how you blend innovative design solutions with business objectives by using analytics to drive decisions. Mention specific experiences where you successfully combined user-centric design with efforts that met key performance indicators or themes from the broader company strategy.

Share a specific instance where you designed and executed an A/B test, describing the problem, hypothesized solutions, and the results. Highlight any improvements in conversion rates or user engagement that stemmed from your design changes.

Discuss the prototyping tools you're most familiar with, whether it's Figma, Sketch, or Adobe XD. Explain why these tools are effective in your design workflow and how they enhance collaboration and iteration within your team.

Illustrate your commitment to ongoing learning by discussing the resources you follow, such as design blogs, podcasts, webinars, or online courses. Also highlight any professional communities you participate in to stay informed about the latest trends and best practices.

Provide a detailed account of a project where you encountered hurdles, whether technical or collaborative. Emphasize your problem-solving skills and how you effectively communicated with your team to navigate and resolve these challenges.

Express your enthusiasm for Thumbtack's mission and culture. Mention specific values or projects that resonate with you, and connect them to your passion for creating user-centered designs that make a meaningful difference.

Focus on your collaborative mindset. Describe specific examples where you’ve worked closely with engineers and product managers to translate ideas into functional designs, showcasing your ability to communicate design rationale effectively and adapt to feedback.