Service Support - Washbay

As a Service Support professional at Titan Machinery, you'll assist service technicians with daily tasks, ensuring smooth operations and fast equipment servicing. Your responsibilities also include washing and detailing heavy equipment to maintain a pristine presentation and performing maintenance duties around the facility.

To qualify for the Service Support role at Titan Machinery, candidates should demonstrate a keen attention to detail and possess a high level of initiative. Additionally, the ability to travel up to 20% and work flexible hours is required.

Titan Machinery offers a generous total compensation package for Service Support employees, including comprehensive health and dental coverage, a 401(k) plan with matching contributions starting on the first day, competitive paid time off, and additional voluntary benefits such as vision and life insurance.

Titan Machinery fosters a supportive work environment through its commitment to equal opportunity and affirmative action, encouraging applications from women, minorities, the disabled, and veterans. They prioritize professional growth and development within the company.

A typical day for a Service Support professional at Titan Machinery includes assisting technicians with their tasks, washing and detailing equipment, and performing facility maintenance. You’ll enjoy a variety of tasks that keep the workflow efficient and contribute to the company's reputation.

When answering this question, share specific experiences that demonstrate your attention to detail, teamwork, and ability to work in fast-paced environments. Highlight relevant skills, such as mechanical understanding or previous roles in maintenance or support.

Explain your approach to prioritizing tasks by discussing your ability to assess urgency and importance. You might mention techniques you use for staying organized, such as creating to-do lists or communicating effectively with team members.

When responding to this question, describe a specific instance where you faced a difficult maintenance challenge. Focus on your problem-solving skills, collaboration with team members, and the successful resolution of the issue.

Discuss your attention to detail and specific cleaning processes you follow to maintain high standards of cleanliness. Mention any techniques, equipment, or products you use to detail heavy machinery effectively.

Share your enthusiasm for working in a supportive role within the heavy equipment industry. Discuss your admiration for Titan Machinery’s reputation in the community and your interest in contributing to their success.

Provide an honest response about your availability for travel. If you're comfortable, explain how you manage your time and how the travel contributes to your role's effectiveness.

Identify key skills such as attention to detail, teamwork, and flexibility. Explain how these skills contribute to the efficient operation of the service department and customer satisfaction.

Emphasize your willingness to accept constructive feedback and how it helps you grow professionally. Share a specific example of how you implemented feedback to improve your performance.

Provide a specific scenario where you faced tight deadlines or high expectations. Discuss your strategies for maintaining composure and ensuring quality work despite the pressure.

Illustrate your knowledge of Titan Machinery's values, such as commitment to customer service and community engagement. Discuss how you align with these values and how they motivate you in your work.