Enterprise Solutions Engineer

As an Enterprise Solutions Engineer at Toast, your primary responsibilities include being a subject matter expert on our products, collaborating closely with Enterprise Sales to create solutions that meet clients' needs, and showcasing Toast's offerings to key stakeholders. You will also partner with our product team to understand and influence our product roadmap while leveraging your restaurant knowledge to provide valuable insights to prospects.

To be considered for the Enterprise Solutions Engineer role at Toast, candidates must have restaurant experience to understand our customers' challenges better. Strong presentation skills with an executive presence are essential, along with a collaborative mindset to work effectively with sales and product teams. Additionally, a willingness to travel for client demonstrations is required as this position involves significant travel responsibilities.

Toast provides comprehensive support to its Enterprise Solutions Engineers through professional development opportunities and a collaborative environment. You'll work closely with sales and product teams, engaging in regular communication to ensure you're equipped with the latest knowledge about our tools and services. The company fosters a culture of inclusion and support, ensuring that all employees can thrive in their roles.

The Enterprise Solutions Engineer position at Toast involves travel of 30% or more. This travel is primarily for client demonstrations and meetings across the country, allowing you to showcase how Toast can transform restaurant operations. If you enjoy connecting with clients face-to-face and making an impact, this role’s travel component will be a fulfilling aspect of your work.

The estimated total targeted cash compensation range for the Enterprise Solutions Engineer role at Toast is between $132,000 and $211,000 USD. This includes a base salary, commission opportunities, and eligibility for equity and other benefits. The specific starting salary will depend on your skills, experience, and geographic location. Toast is committed to providing competitive and fair compensation to attract top talent.

When answering this question, reflect on specific roles you've held in the restaurant industry and how they have equipped you with valuable insights. Discuss the challenges you witnessed first-hand and how those experiences shape your understanding of how Toast's solutions can benefit clients in similar positions.

To effectively present to C-suite executives, focus on the business value and return on investment that Toast products offer. Highlight case studies and success stories that demonstrate measurable outcomes. Tailor your presentation to address the specific concerns and needs of each executive, ensuring clarity and confidence in your delivery.

Handling objections requires active listening and empathy. Begin by understanding the client's concerns fully. Then, address those concerns with factual information and related experiences that highlight how Toast solutions effectively alleviate their issues. Building rapport as a trusted partner is key.

Collaboration with the product team is critical. Emphasize your approach of frequent communication and feedback sharing to ensure that the solutions provided align with the product roadmap. You should highlight your interest in understanding product developments and how to convey that information back to clients effectively.

Express your enthusiasm for the dynamic nature of the role and the opportunity to make a tangible impact on restaurant operations. Discuss your passion for innovative technology in the hospitality sector and how it can drive change for clients, enhancing their customer experience and operational success.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Talk about a specific challenge you faced, your role in addressing it, the actions you took, and the positive outcomes that resulted from your solution. Highlight teamwork and your problem-solving approach.

Emphasize the importance of continuous learning, such as subscribing to industry reports, attending webinars, and engaging with professional networks. Describe how staying informed about emerging technologies influences your approach to providing valuable solutions as an Enterprise Solutions Engineer at Toast.

Talk about your organizational strategies, such as creating a priority list or using project management tools to keep track of tasks. Emphasize your ability to remain flexible while ensuring each client's needs are met without compromising the quality of your service.

Discuss qualities such as strong interpersonal skills, technical expertise, a collaborative mindset, and a customer-centric approach. Explain how these qualities enable a Solutions Engineer to provide tailored solutions and build trust with clients.

Share your admiration for Toast's mission to support the restaurant industry and how that resonates with your professional values. Discuss what excites you about the company culture, its emphasis on diversity and inclusion, and the innovative solutions it offers to customers.