Implementation Manager

Compensation: $Competitive (Financial Services)

About TradingHub

Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the compliance function.

Though we have developed in the trade surveillance arena, we have always been more than that. At heart, we are a finance-focused big data firm. Our goal is to continue creating the world’s leading financial markets analytics platform.

The Role

We're looking for an Implementation Manager to work closely with our customers and lead software delivery programs that showcase TradingHub’s product capabilities. As part of the Professional Services team, you'll collaborate with our finance SMEs to ensure we provide a best-in-class service to our customers.

This role is responsible for ensuring work packages are delivered on time and to specification, whilst adhering to company project standards and minimising risk exposure. Successful candidates will combine their financial markets knowledge with excellent delivery skills, prioritisation and troubleshooting.

Responsibilities:

• Run project management for end-to-end solutions, integration and software implementation, ensuring successful delivery and transition to BAU support
• Drive stakeholder engagement with senior internal and external partners to ensure project success and clear communication
• Provide hands-on execution support by participating in deployment activities, running data processes and troubleshooting with the technical team
• Oversee timeline and resource management, tracking progress to meet deadlines and quality standards
• Implement methodologies and best practices to meet customer demands and evolving business needs
• Support risk management by identifying and mitigating business and operational risks related to project delivery

Main Skills/Competencies:

• Strong understanding of end-to-end software implementations and technical project delivery
• Familiarity with project management software tools, methodologies, and best practices
• Ability to translate technical concepts to non-technical stakeholders and vice versa
• Great interpersonal skills with noted experience dealing with senior stakeholders
• Interest in supporting technical tasks such as system configuration, running data batches and troubleshooting implementation issues
• Understanding of financial instruments, trading workflows or market data processing
• Time management and delegation skills with an ability to cope under pressure and prioritise work effectively
• Basic skills in a programming/scripting language such as SQL, Python, C#

Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of both tech and finance, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.

Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These provide the foundation for a sustainable workplace culture and the platform for you to harness your unique experience and become the best version of yourself. We believe in our people and invest in their growth, and together, we can sit on the right side of history.

Employee Benefits:

• Annual discretionary performance bonus
• Hybrid working policy
• Private medical insurance + dental cover
• Extended parental leave (up to 6 months of fully paid maternity leave)
• 25 days annual leave + bank holidays
• Enhanced company pension plan
• 5 days study leave towards professional qualifications
• Death in service coverage

Don’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!

TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications.

We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.