CABC IP/OP Patient Representative Team A, B, C

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Closing Date:

04/18/2025

Type of Position:

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA Float

Department's Website:

Summary of Job Duties:

The IP/OP Authorization Patient Representative is responsible for verifying insurance benefits, processing authorizations and pre-certifications, developing and implementing denial avoidance plans, and working appropriate registration and billing work queues. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Qualifications:

High School Diploma/GED with four (4) years of experience in business office administration, customer service, patient registration, billing, insurance, or scheduling
OR

Associate’s degree with two (2) years of experience in business office administration, customer service, patient registration, billing, insurance, or scheduling
OR

Bachelor's Degree
Must have excellent organizational and interpersonal skills to successfully interact with individuals of diverse backgrounds.
Well-developed decision-making skills are required.
Must maintain confidentiality and HIPAA compliance.
Highly motivated and self-directed individual to establish plans of action.
Highly proficient in computer and keyboard skills.
Knowledge of medical terminology required
Preferred Qualifications: 

Experience working with EPIC system
Experience working in a healthcare environment

Additional Information:

• Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
• Enters benefit and authorization information into EPIC
• Peer to Peer submissions & works closely with clinical counterparts to collect requested information
• Counsels’ patients on any & all related financial information i.e. hospital discounts & reviewing Medicaid screening.
• Coordinates with UAMS Office of Financial Clearance when appropriate
• Position is responsible for working billing follow up WQs and denials
• Collects and posts payments and issues receipts
• Responsible for reconciliation/management of change fund
• Responsible for reconciliation of daily deposit & batch POS dollars, and must complete deposit agreement
• Monitors patient balances using the matric payment method
• This position is also responsible for the pre-counsel of patients regarding the payment expectation for service
• Obtains & coordinates completion of out of network waivers
• Other duties as assigned

Salary Information:

16.82

Required Documents to Apply:

List of three Professional References (name, email, business title), Proof of Veteran Status, Resume

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes