Associate Systems Engineer

As an Associate Systems Engineer at CommonSpirit Health, your primary responsibilities will include managing and maintaining MDM platforms, ensuring smooth operation across various devices like iOS, MacOS, and Android. You will support the setup and management of mobile devices using industry-standard MDM tools, troubleshoot any MDM-related issues, and optimize Imprivata's Mobile Access Management. Your role will also involve collaborating with internal teams to formulate device management policies, monitoring device performance, and providing excellent customer service to end users.

To qualify for the Associate Systems Engineer position at CommonSpirit Health, you'll need a BA or BS in Computer Science, Technology, or a related field, or equivalent experience. Additionally, 1-2 years of professional experience in IT or technical infrastructure, especially related to mobile device management, is required. Proficiency with Apple iOS/MacOS troubleshooting, MDM systems like Workspace ONE, and familiarity with healthcare environments will also enhance your application.

Customer service is vital in the Associate Systems Engineer role at CommonSpirit Health. You’ll be interacting with end users and business stakeholders regularly. Providing exceptional support ensures that teams have reliable access to their devices and systems, which ultimately contributes to our mission of delivering quality care and creating healthy communities. Good communication skills will greatly enhance your ability to address and resolve user issues effectively.

As an Associate Systems Engineer at CommonSpirit Health, you'll work primarily with Mobile Device Management (MDM) tools, specifically Workspace ONE, and Imprivata Mobile Access Management solutions. You will also be troubleshooting various platforms like iOS, MacOS, and Android. Familiarity with ITIL ticketing systems will be beneficial as well, as this role often requires specific procedural adherence when managing technology solutions and issues.

Yes, the Associate Systems Engineer position at CommonSpirit Health is remote eligible! This flexibility allows you to work effectively from your own space while contributing to our mission of compassionate healthcare. You'll still be part of a collaborative team, utilizing technology to keep communication open and ensure that support is always available to users across various locations.

When discussing your experience with MDM solutions like Workspace ONE, focus on specific instances where you've deployed or managed mobile devices. Describe the challenges you faced, your approach in resolving them, and the outcomes. Highlight any metrics that showcase your success, such as improved efficiency or reduced support tickets.

For troubleshooting Apple devices, I would start by identifying the specific issue reported by the user. I often utilize both built-in diagnostic tools and third-party applications for in-depth analysis. Detailing your methodical approach—like checking logs, trying to reproduce the issue, and testing potential fixes—will demonstrate your analytical skills.

To stay updated with the latest in MDM and technology advancements, I follow industry-leading blogs and websites, participate in webinars, and engage with professional forums and communities. Mention any specific resources or events that have greatly contributed to your knowledge and how you implement that knowledge in your work.

Highlight a specific situation where team collaboration was crucial, emphasizing your role in that process. Discuss the challenge, the diverse perspectives involved, and how collaboration led to an innovative solution. Focus on communication skills and how they facilitated a productive environment.

When monitoring system performance, I use various tools to track KPIs and analyze metrics. I create regular reports that summarize these insights and suggest improvements based on trends I observe. Be prepared to outline a specific example of adjustments made based on your analysis.

If you have experience with Imprivata technologies, detail your role and the impact of that technology on operations. If you're less familiar, discuss your understanding of its significance in secure access management and willingness to learn or get certified in it.

Providing exceptional IT customer service revolves around clear communication, active listening, and empathy. Share techniques you use to ensure users feel heard and supported. Mention how you follow up with users after resolving issues to guarantee satisfaction.

Key factors include assessing the impact on users and systems, alignment with business goals, and ensuring that processes adhere to ITIL frameworks. Share a methodology you use when proposing changes, such as risk assessment or pilot testing.

In such situations, it's essential to remain calm and empathetic. Acknowledge the user's frustrations, provide a clear outline of steps you're taking to resolve the issue, and set realistic expectations for resolution time. Focus on making them feel supported throughout the process.

Best practices include regularly updating software and security protocols, providing extensive user training, and implementing robust access policies that balance security with user accessibility. Share your insights on how good policies can prevent issues before they arise.