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Job details

Department Scheduler

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

One Community. One Mission. One California 

 

 

Department Scheduler - Diagnostic Radiology 

St. John's Hospital Camarillo 

 

St. John's Hospital Camarillo is seeking a highly organized and detail-oriented individual to join our dynamic Radiology Diagnostics department as a Department Scheduler. This crucial role ensures the smooth and efficient flow of patients through our imaging services. If you thrive in a fast-paced environment and possess excellent communication and scheduling skills, we encourage you to apply!

 

Responsibilities

  • Schedule patient appointments for various radiology procedures (X-ray, CT, MRI, Ultrasound, Fluoroscopy, etc.) utilizing our electronic scheduling system [System Name, e.g., Epic, Cerner].
  • Manage physician schedules, ensuring optimal utilization of resources and minimizing wait times.
  • Verify patient insurance coverage and obtain pre-authorization when required.
  • Communicate effectively with patients, physicians, referring offices, and other healthcare professionals.
  • Maintain accurate and up-to-date patient records and schedules.
  • Respond to patient inquiries and resolve scheduling conflicts in a timely and professional manner.
  • Assist with managing the department's daily workflow and operational efficiency.
  • Prepare and maintain various reports as needed.
  • Adhere to all HIPAA regulations and maintain patient confidentiality.
  • Participate in departmental meetings and contribute to process improvement initiatives.
  • Assist with other administrative tasks as assigned.

Qualifications

  • One (1) year of general office admitting or emergency room registration experience preferred. 
  • Use of computers. 
  • Excellent knowledge of medical terminology. 
  • Excellent communication skills both verbally and in writing. 
  • Bi-lingual English/Spanish preferred but not required. 
  • Working knowledge of English grammar and spelling. 
  • Ability to work independently with minimal supervision assess critical situations and make appropriate referrals. 
  • Ability to maintain confidentiality regarding patient and employee information.
  • Good interpersonal skills and the ability to relate with the public. 
  • Must possess good organizational skills and the ability to maintain a filing system. 
  • Knowledge of computers and various software programs and demonstrated ability in general secretarial duties.

This position is represented by SEIU-UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Department Scheduler, UNAVAILABLE

At CommonSpirit Health, located in beautiful Camarillo, we're on the hunt for a Department Scheduler to join our highly talented Diagnostic Radiology team at St. John's Hospital. If you're an organized individual with a knack for detail and a passion for patient care, this role could be perfect for you! As a Department Scheduler, you'll be the backbone of our imaging services, responsible for scheduling patient appointments for various radiology procedures such as X-ray, CT, MRI, and Ultrasound, among others. You'll work closely with physicians to optimize their schedules and minimize patient wait times, ensuring a seamless patient experience. Clear communication is vital in this role, so your interpersonal skills will shine as you liaise with patients, doctors, and other healthcare professionals. Additionally, you'll manage patient records, verify insurance coverage, and adapt to our electronic scheduling system. This position also offers the opportunity to contribute to process improvements and collaborate in departmental meetings. If you take pride in being efficient and thrive in a fast-paced environment, we want to hear from you! This is not just a job; it's a chance to make a real impact in the community. Join us in our mission to provide compassionate care and create healthier communities across California!

Frequently Asked Questions (FAQs) for Department Scheduler Role at UNAVAILABLE
What are the main responsibilities of a Department Scheduler at CommonSpirit Health?

A Department Scheduler at CommonSpirit Health is primarily responsible for managing patient appointments for various radiology procedures including X-ray, CT, MRI, and Ultrasound. This involves utilizing an electronic scheduling system to coordinate effectively, manage physician schedules for optimal efficiency, and verify patient insurance requirements. Communication with healthcare professionals and patients is essential for resolving scheduling conflicts and ensuring a smooth workflow.

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What qualifications do I need to become a Department Scheduler at CommonSpirit Health?

To qualify for the Department Scheduler position at CommonSpirit Health, candidates should possess at least one year of experience in a general office setting or emergency room registration. A strong knowledge of medical terminology is essential, along with excellent verbal and written communication skills. While bi-lingual capabilities in English and Spanish are preferred, they are not mandatory. It is also crucial to have good organizational skills and proficiency in general secretarial duties.

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How does the Department Scheduler role contribute to patient care at CommonSpirit Health?

The Department Scheduler at CommonSpirit Health plays a vital role in patient care by ensuring that appointments for diagnostic imaging are well-organized and efficiently allocated. By minimizing patient wait times and effectively managing physician schedules, the Department Scheduler contributes to an enhanced patient experience and helps in delivering timely medical services, ultimately supporting the mission of providing compassionate care.

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What skills are most important for a Department Scheduler at St. John’s Hospital Camarillo?

Key skills for a Department Scheduler at St. John's Hospital include strong organizational abilities, a detailed understanding of medical terminology, and proficiency in managing scheduling systems. Excellent communication skills are critical for effectively interacting with patients and healthcare professionals. The ability to work independently and resolve conflicts efficiently also plays a significant role in this dynamic environment.

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What types of procedures will I be scheduling as a Department Scheduler?

In the Department Scheduler position at CommonSpirit Health, you will manage appointments for a variety of diagnostic imaging procedures, including X-ray, CT scans, MRIs, Ultrasounds, and Fluoroscopy. This diversity in scheduling ensures that patients receive the necessary care without unnecessary delays, which is vital for their health outcomes.

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Common Interview Questions for Department Scheduler
Can you describe your experience with scheduling and how it relates to the Department Scheduler position?

In discussing your experience, highlight any previous roles where you've managed appointment scheduling, especially in healthcare. Talk about the systems you've used, how you've handled scheduling conflicts, and your approach to ensuring an efficient workflow.

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How do you prioritize when multiple scheduling requests come in at once?

Describe a strategy that emphasizes organization and communication. Outline how you would evaluate the urgency of requests, coordinate with healthcare professionals, and maintain clear communication with patients to handle those requests effectively.

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What do you think is the most challenging part of being a Department Scheduler?

Mention the fast-paced environment and the need to manage various personalities and needs as potential challenges. Emphasize your problem-solving skills and ability to remain calm and organized under pressure.

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How do you ensure patient confidentiality while managing scheduling information?

Discuss your understanding of HIPAA regulations and how you apply them in practice. Stress the importance of maintaining confidentiality and secure handling of patient information.

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Can you give an example of a time you improved a scheduling process?

Prepare a specific example that showcases your initiative. Explain the process you improved, the actions you took, and the positive outcomes it generated for your team or department.

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What software systems are you familiar with for scheduling purposes?

Share any relevant experience with specific electronic health record systems used in scheduling, making note of any training you have had. Describe how you adapted to new systems and the efficiencies they provided.

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How would you handle a situation where a patient is unhappy about a scheduled appointment or wait time?

Outline your approach for effective communication and problem-solving. Emphasize empathy, active listening to understand their concerns, and your willingness to find suitable alternatives or solutions to address their dissatisfaction.

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What role does effective communication play in the Department Scheduler position?

Highlight that effective communication is at the core of a Department Scheduler’s responsibilities. Explain that clear interactions with patients and healthcare providers are essential for ensuring schedules are followed, conflicts are resolved, and patient needs are met.

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How do you keep accurate records when managing multiple appointments?

Discuss your organizational strategies for maintaining records, including any systems or software you use to document appointments thoroughly. Emphasize attention to detail and regular checks to prevent errors.

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What motivates you to be successful in the Department Scheduler role?

Share your passion for working in healthcare and how contributing to effective patient care motivates you. Mention any personal stories that inspire you and the satisfaction you derive from helping others.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 20, 2025

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