Customer Development Representative - Lebanon, NH

As a Customer Development Representative at UniFirst, your primary responsibility is to assist existing clients by expanding their product and service portfolios. You’ll work closely with the Customer Service team to identify additional opportunities within your territory, presenting tailored solutions to existing customers. The role also involves achieving specific weekly activity targets, such as conducting Facility Needs Analysis meetings, ensuring you maximize market share and contribute to the company’s growth.

To apply for the Customer Development Representative role at UniFirst, a high school diploma is required, though a bachelor’s or associate’s degree is preferred. Familiarity with mobile technology, Microsoft Office, and CRM systems is essential. Having prior business-to-business sales or route sales experience will significantly enhance your candidacy. Additionally, residing within the designated sales territory is a must.

UniFirst offers an impressive benefits package for its Customer Development Representatives, including a competitive base salary, uncapped commissions, and various sales incentives. Other benefits include mileage and cell phone reimbursement, comprehensive health and life insurance, 401k options, profit sharing, paid time off, and employee discounts. Additionally, we support further education through tuition reimbursement programs.

At UniFirst, the success of our Customer Development Representatives is paramount, which is why we provide industry-leading training tailored to enhance sales performance. Our innovative sales tools, combined with a supportive family-oriented workplace culture, foster personal and professional growth. We believe in promoting from within, offering numerous opportunities for career advancement.

The work environment at UniFirst is vibrant and supportive, characterized by a family-like culture that values collaboration and diversity. Our team thrives on shared success, and we take great pride in fostering an atmosphere where every employee can grow and develop their skills. Expect a dynamic workplace that encourages you to bring your unique perspective while working towards common goals.

When answering this question, focus on a specific example that demonstrates your ability to not only meet but exceed expectations. Highlight the strategies you employed, the challenges you faced, and the final results. Make sure to connect your experience back to how it applies to the responsibilities of a Customer Development Representative at UniFirst.

In your response, emphasize the importance of communication and understanding customer needs. Discuss your strategies for establishing trust and rapport, such as regular check-ins and demonstrating genuine interest in their success. Relate it back to how building strong customer relationships is crucial for a Customer Development Representative at UniFirst.

Prepare to share specific tools and technologies you’ve utilized in prior sales roles, such as CRM systems or data management software. Discuss how these tools helped you stay organized, track customer interactions, and identify opportunities, elaborating on how UniFirst’s cutting-edge sales tools can further support your sales efforts.

Discuss a systematic approach to identifying new opportunities, such as analyzing customer data, performing market research, or leveraging feedback from the Customer Service team. Relate this to your role as a Customer Development Representative at UniFirst and how such methods could help increase revenue in your territory.

Demonstrate your ability to listen and understand your clients’ concerns. Share techniques you’ve used to address objections effectively, such as asking clarifying questions and offering tailored solutions. Tie this back to the importance of perseverance in the role of a Customer Development Representative at UniFirst.

Express what drives your passion for sales, whether it’s achieving targets, helping customers, or earning incentives. Provide examples of how staying motivated has led to your success and how this motivation aligns with the goals of a Customer Development Representative with UniFirst.

In your response, highlight effective time-management strategies you employ, such as setting daily goals, utilizing calendars, and employing to-do lists. Talk about how you ensure all required activities, such as meetings and follow-ups, are accomplished within given timeframes, which is crucial for the Customer Development Representative role.

Demonstrate your knowledge of UniFirst and its values, along with your enthusiasm for joining the team. Share how the company’s commitment to growth, training, and employee well-being resonates with you. Connect your personal career goals with what UniFirst offers.

Outline a structured plan that details how you would approach weekly goals. Discuss how you would break down activity targets into daily tasks and the importance of monitoring progress. Connect your approach with the responsibilities of a Customer Development Representative at UniFirst.

Share your understanding of the importance of tailoring your sales approach to meet diverse customer needs. Provide examples of how you have adjusted your communication style or sales pitch depending on customer responses, demonstrating your adaptability as a Customer Development Representative at UniFirst.