Sales Associate - Madison Ave. - job 1 of 2

As a Sales Associate at UNTUCKit on Madison Ave, your primary responsibilities will include ensuring high levels of customer satisfaction through excellent sales service, assessing customer needs, and providing detailed information about our unique products. You will actively create an enjoyable shopping atmosphere, maintain a tidy sales floor, and support stockroom management, all while being a vital team player contributing to brand decisions based on customer feedback.

The qualifications for the Sales Associate position at UNTUCKit include prior experience in customer service and retail, as well as a basic understanding of sales principles and customer service practices. A high school diploma is required, while a BA/BS degree is a plus. Additionally, proficiency with Apple technology and omnichannel POS systems, along with solid communication and interpersonal skills, are essential to thrive in this role.

At UNTUCKit, the pay rate for a Sales Associate ranges between $18 and $19 per hour. In addition to a competitive hourly wage, employees can look forward to various benefits, including a retirement plan (401k), paid time off, and wellness resources, contributing to a balanced work-life experience.

Sales Associates at UNTUCKit can expect a casual and fun work environment where collaboration and communication are encouraged. The company's core values emphasize kindness, ownership, teamwork, effective communication, mentorship, and above all, having fun, ensuring that every workday is enjoyable and fulfilling.

Yes, flexible work hours are available for Sales Associates at UNTUCKit on Madison Ave. The role requires dependability and punctuality, along with the ability to work a flexible schedule based on store and company needs, accommodating day, evening, weekend, and holiday shifts as necessary.

To prioritize customer service effectively, share examples of how you actively listen to customers’ needs, address their inquiries promptly, and go above and beyond to create a pleasurable shopping experience. Highlight your ability to maintain a positive attitude and ensure customer satisfaction at every touchpoint.

Employing effective time management and communication skills is key when managing multiple customers. Discuss how you would remain organized, prioritize tasks, and ensure each customer feels valued by maintaining engagement, addressing their needs efficiently, and creating a welcoming atmosphere.

Reflect on past experiences where teamwork was crucial to success. Highlight instances where you communicated openly with team members, contributed to problem-solving, and supported your colleagues to reach shared goals, ultimately enhancing customer service together.

Before your interview, familiarize yourself with UNTUCKit's unique clothing offerings, emphasizing their focus on casual shirts designed to be worn untucked. Show your enthusiasm for the brand by discussing its values, the customer demographic, and how you believe these products stand out in the market.

Provide concrete examples of how you have successfully defused tense situations with difficult customers, demonstrating your ability to listen actively, empathize, and offer solutions that prioritize customer satisfaction while maintaining professionalism.

Discuss your intrinsic and extrinsic motivators, including your passion for helping customers, achieving sales goals, and embracing the dynamic retail environment. Share how these motivators drive you to engage effectively with customers and contribute positively to the team's success.

Describe your approach to creating an inviting shopping experience by maintaining an organized and tidy store, engaging customers with warm greetings, offering assistance when needed, and ensuring a comfortable environment where shoppers feel at ease to explore products.

Express genuine interest in UNTUCKit’s brand philosophy, culture, and commitment to customer service. Discuss how your values align with the company’s core values, emphasizing your enthusiasm for being part of a team that strives to create delightful shopping experiences for customers.

Elaborate on your strategies for setting achievable personal sales goals, tracking your progress, and regularly reflecting on your sales tactics. Highlight your proactive nature, focusing on continuous improvement and adapting to maximize sales opportunities.

Discuss how a Sales Associate embodies the UNTUCKit brand through exceptional customer service, sharing product knowledge, and helping to maintain the store’s overall portrayal. Emphasize the importance of being a brand ambassador and the impact you can have on customer perception and loyalty.