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Inside Sales Rep - ROS

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch growth.

What you'll do:

  • Process rental quotations, reservations and contracts

  • Establish new rental and sales accounts by serving walk-in and call-in customers

  • Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures

  • Dispatch delivery trucks and manage customer expectations regarding delivery

  • Generate leads for new business and communicate leads with Outside Sales Representatives

  • Warm call on lost and/or dormant accounts to retain business

  • Maintain a clean and presentable showroom, sufficiently stocked with merchandise

  • Other duties assigned as needed

Requirements:

  • Bachelor's degree preferred or equivalent experience

  • Exceptional relationship-building and customer service skills

  • Strong ability to multitask in a fast-paced environment

  • Excellent teamwork, interpersonal and communication skills

  • Keen attention to detail

  • Valid driver's license with acceptable driving record 

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  • Paid Parental Leave

  • United Compassion Fund

  • Employee Discount Program

  • Career Development & Promotional Opportunities

  • Additional Vacation Buy Up Program (US Only)

  • Early Wage Access through Payactiv (US Hourly Only)

  • Paid Sick Leave

  • An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Inside Sales Rep - ROS, ur

If you're an ambitious professional looking to make an impact, consider joining United Rentals as an Inside Sales Rep in West Bridgewater, MA. We are the world's largest equipment rental provider, and we're all about great people and amazing opportunities. In this role, you'll be more than just a salesperson; you'll serve as a key contact for customers, helping them find the right solutions for their equipment needs. You'll not only be processing quotes and reservations but also building lasting relationships with our clients. Your ability to multitask will be essential, as you’ll manage everything from negotiating prices to dispatching delivery trucks efficiently. Plus, you’ll have the chance to generate new business leads and engage with dormant accounts, maximizing customer retention. We pride ourselves on our inclusive culture where your voice matters, and we’re here to help you grow in your career. You'll also enjoy fantastic benefits and perks, like paid parental leave and career development opportunities, making this a truly rewarding place to work. If you’re ready to dive into a fast-paced environment where your contributions can drive our branch's growth, United Rentals is the place for you!

Frequently Asked Questions (FAQs) for Inside Sales Rep - ROS Role at ur
What are the responsibilities of an Inside Sales Rep at United Rentals in West Bridgewater, MA?

As an Inside Sales Rep at United Rentals in West Bridgewater, MA, you'll be responsible for various tasks including processing rental quotations, managing customer orders, and establishing new rental accounts. You'll also negotiate pricing, dispatch delivery trucks, and generate leads for new business. This role is essential for maintaining customer satisfaction and driving branch growth.

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What qualifications are required for the Inside Sales Rep position at United Rentals?

To qualify for the Inside Sales Rep position at United Rentals, a bachelor's degree is preferred, although equivalent experience will be considered. You should possess exceptional relationship-building skills, the ability to multitask effectively, and strong communication abilities. Attention to detail and a valid driver's license with an acceptable driving record are also key requirements.

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What makes United Rentals a great place to work for an Inside Sales Rep?

United Rentals is an award-winning company that offers a welcoming culture and best-in-class benefits for Inside Sales Reps. From paid parental leave and employee discount programs to career development and promotional opportunities, the company genuinely cares for its employees. Working here means you'll have the support and resources to thrive in your career.

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Can you describe the team culture for the Inside Sales Rep role at United Rentals?

The team culture for the Inside Sales Rep role at United Rentals is inclusive, collaborative, and focused on mutual support. We value teamwork and aim to create an environment where everyone's contributions are recognized and appreciated. This approach not only fosters strong relationships among colleagues but also enhances the customer experience.

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What type of training can an Inside Sales Rep at United Rentals expect?

An Inside Sales Rep at United Rentals can expect comprehensive training that builds on both practical skills and product knowledge. You'll receive guidance on sales strategies, customer relationship management, and the specific equipment and services we offer. This training is designed to equip you with the skills you need for success in the role.

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Common Interview Questions for Inside Sales Rep - ROS
How do you manage customer relationships as an Inside Sales Rep?

In managing customer relationships, I prioritize effective communication and active listening. I strive to understand the customer's specific needs and preferences, responding promptly to inquiries and following up on past interactions. Building rapport through personalized interactions is key to maintaining long-term relationships.

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Describe a time you successfully negotiated a deal.

In a previous role, I successfully negotiated a deal by understanding the client's needs and presenting solutions that met those needs while still aligning with company pricing policies. By leveraging my knowledge of our products and building trust with the client, we reached a mutually beneficial agreement.

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How do you handle pressure in a fast-paced sales environment?

I thrive under pressure by staying organized and prioritizing tasks effectively. I maintain a positive attitude and focus on the end goal, ensuring that I’m addressing both customer needs and achieving sales targets. Regular breaks and time management strategies help me maintain my productivity.

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What strategies do you use to generate new leads?

To generate new leads, I leverage various strategies such as networking, using social media platforms, and engaging with potential customers through cold calls. I also collaborate with the marketing team to ensure alignment on campaigns that attract new business opportunities.

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How do you keep track of customer accounts and sales metrics?

I utilize CRM systems to keep track of customer accounts and sales metrics effectively. This allows me to monitor customer interactions, follow up on leads promptly, and analyze sales data to identify trends that can inform future strategies.

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What role does teamwork play in your sales approach?

Teamwork is crucial in my sales approach. I regularly collaborate with colleagues in various departments to share insights, gather feedback on customer interactions, and coordinate efforts for better sales outcomes. This enhances not only my performance but also the overall team effectiveness.

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What do you think is the most important skill for an Inside Sales Rep?

The most important skill for an Inside Sales Rep is the ability to build strong customer relationships. This involves excellent communication skills, empathy, and a genuine interest in solving customer problems. It's essential to understand their needs and deliver value consistently.

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How do you prioritize tasks when multiple customers have urgent requests?

When multiple customers have urgent requests, I assess the urgency and impact of each request. I prioritize based on factors like customer tenure, potential revenue, and ongoing projects. Effective communication is also key; I inform customers of the status and provide estimated timelines for resolution.

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What are some common objections you face, and how do you overcome them?

Common objections may include pricing concerns or preference for competitor products. I overcome these objections by listening carefully to the customer's concerns, providing evidence of our product features and benefits, and offering flexible solutions that meet their budget needs.

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What motivates you to succeed as an Inside Sales Rep?

I am motivated by the ability to help customers solve their problems while achieving personal and team sales goals. The satisfaction of closing a deal, learning about new products, and seeing my contributions directly impact the branch's growth drives me to excel in my role.

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DATE POSTED
April 19, 2025

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