Front Office Coordinator

As a Front Office Coordinator at Excel Physical Therapy, your main responsibilities will include managing the front desk operations, providing exceptional customer service to patients and visitors, scheduling appointments, verifying medical insurance, and maintaining patient records. Your role is critical in ensuring that our clinic runs seamlessly, contributing to both patient satisfaction and overall clinic efficiency.

To be considered for the Front Office Coordinator position at Excel Physical Therapy, candidates should have a High School Diploma or equivalent, with at least one year of experience as a medical office receptionist. Familiarity with Microsoft Office and Electronic Medical Records, ideally Clinicient, is also essential. Strong communication skills, both verbal and written, are necessary to effectively interact with patients and team members.

The work environment at Excel Physical Therapy is collaborative and supportive. As a Front Office Coordinator, you'll be surrounded by a team of passionate professionals who prioritize patient care. The atmosphere is dynamic, and you can expect various tasks throughout the day, requiring multitasking and effective time management to maintain a positive experience for patients.

Yes! Excel Physical Therapy prides itself on fostering growth and development among its employees. As a Front Office Coordinator, you will have the chance to enhance your skills and advance your career within our organization, with support and guidance from our experienced team.

Excel Physical Therapy offers a comprehensive benefits package for Front Office Coordinators, including bonuses, medical, dental, and vision insurance, flexible spending accounts, health savings accounts, generous paid time off, 401(k) matching, and additional wellness programs. We value our employees' well-being and strive to provide a supportive and fulfilling workplace.

When answering this question, focus on your specific duties in previous roles, such as scheduling appointments, managing patient records, and handling insurance verifications. Highlight any software you're familiar with and emphasize your ability to multitask while maintaining patient satisfaction.

Discuss your strategies for time management and prioritization. Mention how you assess urgent tasks, delegate when necessary, and remain flexible to adjust to changing demands while ensuring all patients receive the care and attention they need.

Highlight your communication skills and empathy. Explain how you actively listen to patients' needs, address their concerns promptly, and ensure they feel welcomed and valued. Providing examples from past experiences can strengthen your answer.

Explain your approach to conflict resolution. Emphasize your ability to remain calm, listen to the concerns of involved parties, and seek a satisfactory solution while maintaining professionalism and empathy towards the patient's feelings.

Discuss any relevant medical software you've worked with, focusing on Electronic Medical Record systems like Clinicient, if applicable, and your comfort level with tools such as Microsoft Office. Be honest about your expertise and willingness to learn new software.

This is an opportunity to show your understanding of Excel Physical Therapy's values and mission. Speak to your admiration for their commitment to patient care and team collaboration, and relate how your values align with theirs, showcasing your enthusiasm for the position.

Discuss your understanding of HIPAA regulations and the importance of maintaining patient confidentiality. Explain the protocols you follow to protect sensitive information in a medical office, highlighting your integrity and reliability.

Emphasize your active listening skills, clarity in communication, and adaptability in your communication style based on the audience. Share examples where effective communication led to positive outcomes in a team or patient interaction.

Share a specific example that illustrates your commitment to excellent customer service. Focus on the actions you took, the challenges you faced, and how your dedication made a positive impact on the patient's experience.

Discuss any relevant workshops, online courses, professional organizations, or networking groups you participate in to stay informed about the latest developments in medical office management, showcasing your commitment to ongoing learning and improvement.