Front Desk Specialist at Sterling Shores

As a Front Desk Specialist at Sterling Shores, your primary responsibilities will include acting as the first point of contact for guests and vendors, managing incoming phone calls and emails, answering inquiries related to reservations, and coordinating with housekeeping and maintenance teams. Your role will greatly impact guest satisfaction and ensuring a seamless experience.

To apply for the Front Desk Specialist position at Sterling Shores, you should possess strong technical computer skills, professional communication abilities, and excellent time management. While prior housekeeping experience is a plus, having a reliable, hardworking attitude and being able to work under pressure is essential for success in this role.

The work environment at Sterling Shores is dynamic and fast-paced, perfect for those who thrive in interactive settings. You'll be part of a collaborative team that prioritizes guest satisfaction and works hard to create memorable vacation experiences. Flexibility is important, as shifts may include early mornings, evenings, and weekends.

Compensation for the Front Desk Specialist position at Sterling Shores starts at $16.75 per hour; however, actual pay may vary based on your skills, experience, and qualifications. In addition to hourly pay, there are also various supplemental benefits available based on hours worked, making this a rewarding opportunity.

As a Front Desk Specialist at Sterling Shores, you can enjoy a variety of benefits, including health, dental, and vision insurance, a 401K retirement plan with company match, paid vacation and sick time, as well as employee discounts. We believe in rewarding our team members for their hard work and commitment.

When faced with difficult situations, it's essential to remain calm and listen actively to the guest's concerns. I would empathize with their frustrations and work diligently to find a resolution, ensuring that the guest feels valued and heard.

Certainly! In my previous role, I once had a guest with an urgent request regarding their reservation. I proactively reached out to the appropriate team and ensured that their needs were met promptly, resulting in a satisfied customer who appreciated the swift resolution.

The most important skills for a Front Desk Specialist include strong communication abilities, attention to detail, adaptability, and technical skills for managing various forms of communication. These skills help provide exceptional service and maintain a smooth operation.

In a busy work environment, I prioritize tasks by assessing urgency and impact. I create a quick task list, tackling high-priority items first while maintaining flexibility for any unexpected situations that may arise throughout the day.

I want to work at Sterling Shores because I admire how Vacasa prioritizes guest satisfaction and creates memorable experiences. I'm excited about being part of a dedicated team that values collaboration and commitment to excellence, and I believe I can contribute positively.

I ensure effective communication by using tools like email or internal messaging systems to keep all relevant teams informed. I also believe in fostering relationships and encouraging regular check-ins to address concerns and collaborate effectively.

If I were unable to resolve a guest issue immediately, I would reassure the guest that I am actively working on it. I would seek assistance from other team members or escalate the matter when needed, providing regular updates to keep the guest informed and engaged.

To handle stress during peak seasons, I practice mindfulness and time management techniques. This might include taking short breaks to refresh my mind, maintaining a positive attitude, and ensuring effective communication with the team to share the workload.

I keep myself organized by using task management tools and setting reminders for important deadlines. I also create a daily priority list that helps me focus on what needs immediate attention while still being flexible to adapt to new tasks.

My greatest strength as a Front Desk Specialist is my ability to connect with people easily and build rapport quickly. This skill not only enables me to provide exceptional customer service but also helps create a welcoming environment for guests at Sterling Shores.