Account Manager - EMEA

The Account Manager - EMEA at Vanta is responsible for developing and maintaining relationships with assigned accounts, acting as a trusted advisor. This includes managing the entire sales cycle for expansion and renewal opportunities, collaborating on account plans, and ensuring customer needs are met with aligned solutions. You'll also work closely with Customer Success Managers to monitor customer health and drive continuous engagement with Vanta's offerings.

To succeed as an Account Manager - EMEA at Vanta, candidates should have at least 3 years of experience in managing customer relationships or sales. Fluency in English is essential, and knowledge of a second European language is preferred. Strong communication skills, the ability to build pipeline independently, and a motivation to collaborate across various departments are crucial for this role. Experience in security and compliance is an advantage but not mandatory.

Vanta offers a hybrid work environment, with office days set as Tuesday, Wednesday, and Thursday at our Dublin office. This setup allows for balanced collaboration with team members while also permitting flexibility to work remotely when needed. The culture at Vanta is inclusive and supportive, making it an exciting place to develop a fulfilling career.

As an Account Manager - EMEA at Vanta, you directly contribute to our mission of securing the internet by ensuring our clients can implement effective security solutions that meet their compliance requirements. By helping customers understand and use Vanta's products efficiently, you play a vital role in the continuous improvement of their security posture, ultimately restoring trust in their businesses.

As an Account Manager - EMEA at Vanta, you can expect an industry-competitive salary complemented by equity options. Our benefits package includes comprehensive medical, dental, and vision coverage, paid parental leave, wellness stipends, a flexible remote workspace arrangement, commuter benefits, and generous paid time off, ensuring a holistic approach to employee well-being.

Building strong relationships starts with understanding the client's business goals and challenges. I would initiate regular check-ins, personalize my communication based on their preferences, and establish a rapport by adding value in every interaction—whether through insightful resources or strategic advice.

Handling objections is about listening and understanding the customer's perspective. I would validate their concerns, provide clear information about how Vanta’s solutions address those issues, and offer testimonials or case studies that demonstrate success in similar situations to build trust and confidence.

In my previous roles, I maintained regular documentation of customer interactions and market trends to accurately forecast sales. I utilized CRM tools to track engagements and predict future revenue by analyzing historical data alongside current account health metrics.

I approached an existing client whose current plan wasn’t enabling them to leverage the full capabilities of our platform. After a needs assessment, I demonstrated how our premium features could solve their specific challenges, which resulted in a successful upsell that significantly enhanced their operational efficiency.

Understanding the client's unique security goals is crucial. I would initiate deep conversations about their current security posture, identify gaps, and then clearly map how Vanta’s offerings align with their objectives. This consultative approach not only fosters trust but also showcases our commitment to their success.

Vanta is dedicated to making security management seamless for fast-growing companies. I understand that Vanta automates compliance processes and integrates continuous monitoring to help businesses demonstrate trust in their security measures across various standards like SOC 2 and HIPAA.

Prioritization is key. I utilize frameworks like the Eisenhower Matrix to assess urgency and importance, ensuring I address critical client needs first. I also maintain open communication with all clients to manage expectations and prevent potential conflicts.

Successful account management hinges on proactive communication, understanding client goals, and consistently delivering value. It's about being accessible to clients, anticipating their needs, and continuously exploring opportunities to enhance their experience with our services.

To familiarize myself with Vanta’s products, I would engage with the internal teams through training sessions, study product documentation, and participate in product demonstrations. This proactive learning approach is critical for confidently advising our clients.

I am excited about the opportunity to work at Vanta because it aligns with my passion for cybersecurity and client relations. I appreciate Vanta's mission to build trust through continuous security, and I am eager to contribute to a team that values both innovation and client success.