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Account Manager, Inbound

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

Join ParentSquare as an Account Manager focused on inbound sales, where you'll leverage your detail-oriented and customer-focused skills to manage leads and drive revenue for our innovative communication platforms.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Manage inbound sales motions, convert leads into customers, respond to inquiries, deliver demos, and manage a quota-carrying pipeline in HubSpot.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Candidates should have 2+ years in sales or account management, exceptional communication and presentation skills, and experience with CRM tools, preferably HubSpot.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: Preferred qualifications include a customer-first mindset and self-motivation, with a passion for helping customers succeed.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: This role is fully remote, allowing you to work from anywhere in the USA.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: $50000 - $60000 / Annually



Who We Are

ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. 

We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey. 

Who We’re Looking for

A driven, detail-oriented, and customer-focused Account Manager to manage the RemindHub inbound sales motion. This is a quota-carrying role that requires a strong ability to engage and convert inbound leads, articulate the value of Remind and ParentSquare, and drive revenue growth.

In this role, you will be responsible for managing all inbound Remind business, working closely with the SDR team to ensure seamless follow-up, pipeline progression, and customer acquisition. You will become an expert on both the Remind and ParentSquare platforms, learning to effectively communicate pricing, value propositions, and competitive advantages.

Most importantly, you’re someone who shares in our passion for improving the lives of students through communication. 

This role will include:

Inbound Sales & Customer Engagement:

  • Manage the inbound sales motion for all Remind business, converting leads into customers.
  • Respond to inbound inquiries via phone, web forms, support communications, and other channels.
  • Provide high-touch customer service, ensuring a seamless sales experience.Deliver product overviews and live demos, clearly articulating the value proposition of both Remind and ParentSquare.
  • Educate customers on pricing, product features, and competitive differentiators.

Pipeline & Deal Management:

  • Own and manage a quota-carrying pipeline in HubSpot, ensuring accurate tracking of leads, opportunities, and closed deals.
  • Utilize all available inbound resources, including phone, inbound forms, SDR support, and support communications, to maximize conversion rates.Work closely with the SDR team to ensure qualified leads move efficiently through the sales funnel.
  • Maintain detailed records of customer interactions and sales progress within HubSpot.

Expertise & Product Knowledge:

  • Become a product expert on both Remind and ParentSquare, staying up to date on new features and updates.
  • Clearly articulate the pricing model for both platforms and effectively position solutions based on customer needs.Provide consultative sales guidance, helping customers understand how ParentSquare and Remind can enhance their communication strategies.

Collaboration & Continuous Improvement:

  • Work cross-functionally with SDRs, sales leadership, and customer success teams to optimize the inbound motion.
  • Analyze sales performance and identify opportunities to improve conversion rates and sales efficiency.
  • Stay informed on market trends, customer pain points, and competitor offerings to enhance selling strategies.

Our ideal candidate will have the following:

  • 2+ years of experience in sales, account management, or customer-facing roles, preferably in SaaS or EdTech.
  • Exceptional communication and presentation skills, with the ability to clearly articulate product value.
  • Detail-oriented with strong organizational skills for managing multiple deals and priorities.
  • Experience with CRM tools (HubSpot preferred) for tracking pipeline and sales activities.
  • A customer-first mindset, ensuring a high level of service throughout the sales cycle.
  • Self-motivated and results-driven, with a passion for helping customers succeed.

The perks of working for us are great! 

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide:

  • Employer-paid health insurance (including dependent coverage)
  • An employer-matched 401K retirement savings program from day 1 
  • Paid Parental Leave
  • Stock options
  • Health + wellness reimbursements
  • PTO that increases each year
  • 15 paid holidays, including your birthday! 

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be $50,000 to $60,000, DOE plus commissions. 

Average salary estimate

$55000 / YEARLY (est.)
min
max
$50000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Manager, Inbound, ParentSquare

Are you ready to join a dynamic team at ParentSquare as an Account Manager focused on inbound sales? Based in beautiful Santa Barbara, our company is at the forefront of enhancing communication between schools and parents, and we need your expertise to help drive our mission forward. In this role, you’ll leverage your customer-focused approach to manage incoming leads and convert them into satisfied clients. Your daily tasks will involve responding to inquiries, delivering engaging product demos, and managing a quota-carrying pipeline using HubSpot. Ideally, you bring 2+ years of sales experience, exceptional communication skills, and a knack for customer relationship management. At ParentSquare, we pride ourselves on creating exceptional tools that make a real difference in students' lives, and as an Account Manager, you will become an expert in products like Remind and SmartSites. You’ll have the opportunity to work cross-functionally with our brilliant SDR team to ensure seamless follow-up and customer acquisition. Plus, the role is fully remote, offering you the flexibility to work from anywhere in the USA. If you have a passion for helping customers succeed and thrive in a fast-paced environment, we want to hear from you. Join us on our journey to transform communication in education and enjoy a comprehensive benefits package, including employer-paid health insurance and generous PTO. Let's make a positive impact together!

Frequently Asked Questions (FAQs) for Account Manager, Inbound Role at ParentSquare
What are the primary responsibilities of an Account Manager at ParentSquare?

As an Account Manager at ParentSquare, your main responsibilities will include managing inbound sales motions, converting leads into satisfied customers, responding to inquiries, and delivering engaging demos to showcase our innovative communication platforms. You'll also be tasked with maintaining a quota-carrying pipeline in HubSpot, ensuring all customer interactions are tracked accurately, and working cross-functionally with the SDR team for efficient lead follow-up.

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What qualifications are required for the Account Manager position at ParentSquare?

To be considered for the Account Manager role at ParentSquare, candidates should have at least 2 years of experience in sales or account management, preferably within the SaaS or EdTech sectors. Exceptional communication and presentation skills are essential, as well as familiarity with CRM tools like HubSpot. A customer-first mindset and self-motivation are also preferred qualifications for this position.

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What tools and technologies will I use as an Account Manager at ParentSquare?

In your role as an Account Manager at ParentSquare, you will primarily utilize HubSpot for managing your sales pipeline, tracking leads, and documenting customer interactions. Additionally, you'll engage with various communication channels to respond to inquiries – including phone calls, web forms, and support communications – ensuring a seamless sales experience.

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Can you describe the company culture at ParentSquare?

ParentSquare fosters a vibrant, inclusive, and customer-focused company culture. As a team, we prioritize work-life balance and are dedicated to empowering both educators and parents through our products. We believe in open communication and collaboration while focusing on continuous improvement to enhance our offerings and customer satisfaction.

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What are the growth opportunities for an Account Manager at ParentSquare?

As an Account Manager at ParentSquare, there are ample growth opportunities. You'll gain deep expertise in our products and the sales process, and as you excel in your role, you'll have the chance to take on more responsibilities, collaborate with different teams, and advance towards leadership roles within the organization.

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Common Interview Questions for Account Manager, Inbound
How do you prioritize tasks and manage multiple leads as an Account Manager?

In managing multiple leads as an Account Manager, it’s crucial to prioritize based on lead quality and potential revenue impact. Leveraging CRM tools like HubSpot can help track interactions and set reminders. Communicate with your SDR team regularly, establish a daily or weekly review of ongoing deals, and always ensure that you’re addressing high-value leads first while remaining responsive to inquiries.

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How do you handle objections from potential customers?

Handling objections effectively requires active listening and empathy. As an Account Manager, acknowledge their concerns, ask clarifying questions to understand the root of their hesitations, and then confidently address them with relevant facts and success stories. Demonstrating how ParentSquare can specifically meet their needs is key to overcoming objections.

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What techniques do you use to convert leads into customers?

To convert leads into customers, I focus on building rapport and trust early on. This involves providing personalized interactions, understanding their needs during the demo, and clearly articulating how ParentSquare offers solutions that fit their requirements. Utilizing testimonials and case studies can further reinforce the value of our products.

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Can you explain your experience with CRM tools like HubSpot?

I have extensive experience using HubSpot for lead management, tracking sales activities, and analyzing performance metrics. I find its user-friendly interface and comprehensive features beneficial for keeping my pipeline organized, ensuring timely follow-ups, and documenting customer interactions, which ultimately support achieving sales goals.

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Describe a successful sales experience you've had.

In my previous role, I successfully closed a deal with a large school district by understanding their specific communication pain points. I customized my approach based on their feedback during our demo. After addressing their concerns and demonstrating how we could streamline their processes, they decided to implement our services, resulting in a sizable contract for our team.

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How do you stay informed about industry trends and competitors?

Staying informed is critical in a fast-paced sales environment. I subscribe to industry newsletters, attend webinars, and participate in relevant forums. I also frequently review competitor offerings so that I can effectively articulate how ParentSquare stands out with its unique features and benefits during customer interactions.

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What is your approach to teamwork when collaborating with SDR teams?

My approach to teamwork with SDR teams is based on clear communication and shared goals. I regularly engage with SDRs to discuss lead quality, share feedback on follow-ups, and adjust our strategies based on what we learn from customers. This collaboration helps ensure we are all aligned in our messaging and increases our chances of converting leads.

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How do you measure your success as an Account Manager?

Success as an Account Manager can be measured by various metrics, including lead conversion rates, revenue generated from closed deals, and customer feedback. I often set personal goals tied to these metrics and track my performance over time to identify areas for improvement and celebrate wins.

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What strategies do you use to educate customers about product features?

When educating customers about product features, I utilize tailored demos that focus on their specific needs and objectives. I prioritize interactive presentations where they can ask questions and engage with the platform directly. Providing comprehensive resources after the demo, such as guides and video tutorials, also helps solidify their understanding of how to utilize the product effectively.

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Why do you want to work at ParentSquare as an Account Manager?

I am drawn to ParentSquare because of its mission to enhance communication between schools and families—something that significantly impacts student engagement and success. I admire the innovative tools ParentSquare offers and am excited to contribute to a team that is committed to improving education and making a difference in the lives of students.

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The idea for ParentSquare was born in 2010 when Anu, a computer engineer, who had recently taken a sabbatical from work to be with her young school-age kids, experienced the difference in how connected she was with her kids’ life at school being a...

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DATE POSTED
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