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Technical Support Engineer

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Veriff is actively hiring a Technical Support Engineer for the USA!

As a Technical Support Engineer, you will solve the hardest problems that our customer-facing teams have to escalate. Ultimately, you will be a person that our customers trust—they will rely on you to provide timely and accurate solutions to their technical and integration problems. Hence, if you’re naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way, we’d like to meet you!

You'll help us protect honest people online by:

Taking ownership of reported issues and ensuring their resolution
Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
Escalating unresolved issues to the appropriate developers and documenting standardized solutions for the knowledge base
Handling crises in the event of feature failures or application downtime
Developing, tracking, and reporting on key metrics
Participating in an on-call rotation and resolving production incidents

You are the right future Veriffian for the job if you have/are:

Experience in Technical Support or similar role
Basic understanding of software programming
Fluency in both written and spoken English
Fundamental knowledge of APIs
Comfortable creating longer SQL queries
Capability to troubleshoot web applications
Comfort working with Mac, Linux, and Windows
A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills

You’re an especially awesome match if you have/are:

Trilingual in English/Spanish/Portuguese
Experience with JIRA, Confluence, and Github
Built smaller applications or integrated services
Some knowledge of TypeScript, Python, Postgres, or ReactJS

Compensation:

The base salary for this role is $84,000 - $143,000. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Eligible Locations:

California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include...

Flexibility to work from home at our eligible locations in the USA
Extra recharge days per year on top of your annual vacation days
Stock options that ensure you share in our success
Private health insurance coverage to ensure you’re feeling great physically and mentally
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

#LI-JB1 #LI-Remote

Veriff Glassdoor Company Review

3.5

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CEO of Veriff

Kaarel Kotkas

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Average salary estimate

$113500 / YEARLY (est.)

min

max

$84000K

$143000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Technical Support Engineer, Veriff

Veriff is actively hiring a Technical Support Engineer for the USA! If you have a passion for technology and enjoy helping people solve their technical issues, this role might be perfect for you. As a Technical Support Engineer, you'll be the go-to person for our customer-facing teams when they face complex problems that need your expertise. Your primary responsibility will be to provide timely and accurate solutions, ensuring that our customers feel supported and valued. You’ll conduct research and troubleshooting to identify solutions for various system and service problems, and you'll escalate unresolved issues to the relevant developers while documenting standardized solutions for our knowledge base. You won't just be solving problems, but you'll also help track key metrics and participate in an on-call rotation to manage production incidents. To thrive in this role at Veriff, you should have a background in Technical Support or a similar field, a basic understanding of software programming, and excellent interpersonal skills. Proficiency in SQL and familiarity with APIs are also essential. Besides technical skills, we value a proactive approach and a solutions-oriented mindset. If you are trilingual in English, Spanish, or Portuguese, that would make you an especially awesome fit! At Veriff, we prioritize our team members’ wellness and growth, offering benefits such as flexible work-from-home options, extra recharge days, stock options, and private health insurance. We believe diversity drives innovation and would love to hear from passionate individuals who align with our values to join Team Veriff!

Frequently Asked Questions (FAQs) for Technical Support Engineer Role at Veriff

What are the responsibilities of a Technical Support Engineer at Veriff?

As a Technical Support Engineer at Veriff, you'll take ownership of reported issues, conduct research and troubleshooting, and provide timely solutions for our clients. Your role will involve resolving complex integration problems and escalating unresolved issues to developers. You will contribute to our knowledge base by documenting effective solutions and play a key role in tracking and reporting on key metrics.