Field Manager, Fort Worth

As a Field Manager at Via, you are responsible for overseeing daily operations, ensuring a seamless customer experience, managing driver supply, addressing operational issues, and fostering collaboration with interdisciplinary teams to optimize processes. You will also analyze key performance indicators to identify inefficiencies and drive improvements.

Via seeks candidates for the Field Manager position who possess strong project management experience, exceptional communication skills, and a knack for customer service. A background in managing operations, knowledge of transportation equity, and a degree in a relevant field are valuable assets. Experience in multi-site management is a plus.

While experience in operational management is beneficial, Via encourages passionate individuals who might not meet all qualifications to apply. Your enthusiasm for transportation equity, dedication to team success, and willingness to learn can make you a strong candidate for the Field Manager position.

A Field Manager’s day at Via includes overseeing daily operations, responding to real-time challenges, managing crew schedules, and collaborating with different teams. You will engage with drivers and customers, analyze operational metrics, and implement effective solutions to enhance service delivery.

Via offers a competitive salary range of $55,000 to $65,000 for the Field Manager role. In addition, employees enjoy a comprehensive benefits package including free medical plans, 401K matching, and opportunities for professional growth within the company.

To ensure operational excellence as a Field Manager, focus on establishing clear processes, regularly analyzing key metrics, and fostering open communication between team members. Share your specific strategies, such as creating checklists or utilizing software tools to streamline operations and enhance team productivity.

When discussing your experience managing a diverse team, emphasize your ability to foster inclusivity and collaboration. Share an example where you successfully brought together individuals from different backgrounds, shared responsibilities, and achieved a common goal, showcasing your leadership skills and adaptability.

Handle customer complaints by actively listening, showing empathy, and taking prompt action. Acknowledge their concerns, gather details to understand the issue, and collaborate with your team to find effective solutions. Highlight a specific incident where your intervention led to a positive outcome.

Explain your approach to monitoring KPIs by utilizing software tools to gather data and then analyzing them in collaboration with your team. Share how you interpret the data to identify trends or inefficiencies and implement actionable steps to enhance operations as a Field Manager.

Discuss a specific operational challenge you faced, detailing the steps you took to analyze the issue, mobilize your team, and implement a solution swiftly. Highlight your ability to maintain composure under pressure and successfully navigate unexpected circumstances.

Prioritize tasks by assessing their urgency and impact on operations. Share how you utilize tools such as priority matrices or daily checklists to ensure critical tasks are managed first while keeping communication lines open with your team to adjust priorities as needed.

Propose initiatives that align with Via’s goals, such as implementing new technologies for tracking operations, refining communication protocols among team members, or introducing training sessions to enhance skill sets. Tailor your ideas to reflect your understanding of the transportation industry.

Engaging and motivating your team is key to a Field Manager’s success. Explain your strategies for fostering team spirit, such as recognizing accomplishments, providing constructive feedback, and creating opportunities for professional development that align with their career aspirations.

Share specific experiences where you thrived in fast-paced environments, such as managing multiple responsibilities simultaneously, adapting to constant changes, and efficiently handling time-sensitive tasks. Highlight how these experiences have shaped your skill set for the Field Manager role at Via.

Express your passion for transportation technology and sustainability, aligning your personal values with Via’s mission. Discuss the company’s innovative approach to transforming public mobility and how being part of this transformative journey excites you about contributing to Via’s ongoing success.