IT Support Specialist

As an IT Support Specialist at Victors Home Solutions in Plymouth, MI, your primary responsibilities revolve around handling service requests regarding workstations, servers, printers, and networks. You will install and configure computer hardware and software, monitor system performance, respond to service issues, set up accounts for new users, and support repairs and replacements as necessary. Additionally, your role emphasizes the importance of timely support to all staff and may include remote assistance and occasional travel to support branches across the Midwest.

For the IT Support Specialist role at Victors Home Solutions, candidates should possess at least 5 years of relevant experience or an equivalent combination of education and training in IT or technology. Familiarity with network systems, Google Suite Admin, Windows 10 and 11, Microsoft Office Suite, and Mac OSX is critical. Strong technical troubleshooting abilities, excellent communication skills, and a commitment to customer service are also essential components for thriving in this position.

Yes, prior experience is essential for the IT Support Specialist position at Victors Home Solutions. We look for candidates with a minimum of 5 years in a relevant IT role or an equivalent mix of education and hands-on training. This ensures that candidates have the necessary skills and experience to effectively support our technology infrastructure and provide top-notch service to our team and clients.

Victors Home Solutions offers a comprehensive benefits package to our IT Support Specialists, which includes health, dental, and vision insurance, life insurance, a 401(k) plan with matching contributions, paid time off, and employee discounts. Additionally, our commitment to promoting from within creates an environment where team members can grow their careers alongside our organization.

The salary for the IT Support Specialist position at Victors Home Solutions ranges from $55,000 to $65,000 annually. This competitive pay reflects the importance of the role in maintaining our technology solutions while also valuing the skills and experience that candidates bring to our team.

In answering this question, focus on your systematic approach to troubleshooting. For instance, explain how you first gather information from the user about the issue, then replicate the problem, and finally apply your technical knowledge to resolve it while ensuring documentation is updated throughout the process.

You can share that prioritizing support tickets involves assessing the impact and urgency of each issue. Describe how you would respond to critical problems affecting multiple users or critical system outages first while maintaining communication with all users involved.

Discuss specific instances where you handled networking issues, such as troubleshooting WAN/LAN connectivity, firewalls, or routers. If you have past experience with network monitoring tools, be sure to mention those as well, showcasing your technical proficiency.

Emphasize your customer service skills by explaining that you approach these situations with empathy and patience. Describe how you listen to their concerns, validate their feelings, and work to resolve their issues as quickly as possible, maintaining professionalism throughout.

Here, you can describe your familiarity with various ticketing systems you've used in the past, detailing how you document each support ticket meticulously to keep records clear and promote knowledge sharing within the team.

In answering this, share a specific example of a technology you've implemented, detailing the challenges you faced and how you educated others on its use, emphasizing your role in facilitating a smooth transition.

Discuss the criteria you use when evaluating new solutions, including compatibility with existing systems, user-friendliness, cost-effectiveness, and support options. Highlight how it's crucial to involve team feedback during this process.

Indicate your commitment to continuous learning by explaining the ways you engage with ongoing education, such as online courses, webinars, tech forums, or relevant industry certifications that keep you current with the IT landscape.

When answering this, consider sharing your enjoyment for problem-solving and how rewarding it is to help others effectively use technology. You can express that being part of a team that keeps things running smoothly is what drives your passion for this field.

Tailor your response to the company’s values and mission by expressing your interest in being part of a reputable organization that values growth and teamwork. Mention specific aspects of the company culture or projects that resonate with your professional aspirations.