Chief Systems Engineer - job 18 of 21

As the Chief Systems Engineer at Visa, you will spearhead the development and launch of the global End User Technology strategy, focusing on new technologies and open platforms. Your responsibilities include overseeing technology operations, managing projects, and ensuring compliance with industry standards. You will also lead a high-performing team, guide technical architecture, and instigate organizational transformations that emphasize agile collaboration and innovation.

The Chief Systems Engineer position at Visa requires extensive experience in IT leadership, including people management and technical architecture. A strong background in security and risk management is essential, along with familiarity with IT governance frameworks such as ITIL and COBIT. Candidates should possess proven skills in project management and a passion for driving technology innovation. A degree in Computer Science, Engineering, or a related field is typically expected.

As the Chief Systems Engineer at Visa, you will play a critical role in embedding information security and risk management within the corporate culture. This involves continuous improvement of systems to manage security and compliance risks related to information assets. You will be tasked with developing and overseeing Risk Management, Identity/Access Management, and Disaster Recovery Plans that align with Visa's compliance objectives.

The Chief Systems Engineer role at Visa offers a hybrid work environment where you can enjoy the flexibility of remote work along with regular in-office collaboration, typically 2-3 days a week. This setup fosters a balance of independence and teamwork, allowing you to engage deeply with your colleagues while still enjoying the perks of remote work.

At Visa, as the Chief Systems Engineer, you will have ample opportunities for growth and mentorship. You will be expected to develop and manage high-performing teams, fostering a culture of learning and innovation. Visa encourages leaders to mentor their teams, providing support for career advancement and the development of new skills to navigate the fast-paced tech landscape.

To effectively develop a global End User Technology strategy at Visa, I would start by conducting a thorough assessment of the current technology landscape and understand user needs. I would collaborate with relevant stakeholders to gather insights and focus on creating open extensible platforms that enhance customer experience, while balancing innovation with alignment to corporate objectives.

In my previous roles, I have actively managed risk by developing comprehensive risk assessment frameworks. I believe in embedding risk management within the culture of the organization, which entails crafting clear policies and continuous monitoring processes, especially relating to information security and compliance with industry standards like ISO27001.

To ensure operational excellence in a hybrid environment, I would establish clear communication channels, set expectations for performance, and promote a culture of accountability. Regular check-ins and collaborative tools would facilitate teamwork, while ongoing training and support would help ensure that all employees are equipped to perform their tasks effectively.

In a previous position, I transformed our technology team culture by implementing agile methodologies, encouraging open communication, and fostering an atmosphere of innovation. This shift not only improved team morale but also led to a significant increase in project delivery speed and quality, aligning our objectives with broader business goals.

I prioritize projects based on their alignment with business goals, potential impact, and resource availability. I also ensure that collaboration with stakeholders happens early on to understand their needs and timelines, which helps inform my decision-making when prioritizing competing initiatives.

To effectively resolve conflicts within my technology team, I would facilitate an open dialogue to understand each party's perspective and seek common ground. I believe in addressing issues promptly, while fostering a culture of respect and understanding, ultimately striving toward collaborative solutions that benefit the team's performance.

I would explore innovative technologies such as cloud computing solutions, AI-driven analytics, and automation tools that enhance business efficiency and user experience. Staying informed about emerging trends would be essential to recommend cutting-edge solutions that align with Visa's strategic goals.

I have substantial experience implementing ITIL and COBIT frameworks in previous organizations. By integrating these compliance standards into IT operations, I have improved service delivery quality and ensured proper governance, risk management, and overall alignment with business objectives, making compliance a seamless part of our processes.

Collaboration is at the core of my project leadership style. I involve all relevant stakeholders early on in the project lifecycle to foster ownership and align expectations. I believe that engaging the team not only improves creativity and innovation but also enhances the overall success of our initiatives.

To measure the success of technology initiatives, I rely on key performance indicators (KPIs) aligned with project objectives, user satisfaction metrics, and post-implementation reviews. Regular monitoring allows for real-time adjustments and insights, ensuring we meet both operational goals and user needs effectively.