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Consultant, Client Success - job 29 of 50

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The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

Responsibilities include:

Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Support development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Support and/or lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

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What You Should Know About Consultant, Client Success, Visa

If you're ready to make a significant impact in the world of client services, consider the Consultant, Client Success position at Visa in beautiful Denver. This role is all about building strong, holistic relationships with our clients post-sale and ensuring they get the most out of our products. You’ll wear multiple hats as a trusted client advocate—helping them grow their business while managing their experience with Visa’s services. Your efforts will be crucial in implementing new products, ensuring clients reach their operational goals, and maximizing the adoption of our cutting-edge offerings. Collaborating closely with Account Team members in Sales and Product, you’ll be driving Client Success outcomes that align perfectly with Visa's business objectives. Engaging in initiatives to enhance client education, manage complex issues, and keep abreast of payment processing trends are just a few of the exciting challenges you’ll tackle. In this dynamic and hybrid position, you’ll innovate client support strategies and create a lasting impact on client relationships. If this sounds like your ideal role, we would love to see how you can contribute to Visa's mission of transforming Client Success.

Frequently Asked Questions (FAQs) for Consultant, Client Success Role at Visa

What are the primary responsibilities of a Consultant, Client Success at Visa?

As a Consultant, Client Success at Visa, your primary responsibilities include managing post-sale relationships with clients, implementing new Visa products, and ensuring operational goals are met. You'll work closely with clients to help them adopt Visa solutions, monitor their performance, and drive opportunities for optimization.