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Consultant, Client Success - job 7 of 50

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The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

Responsibilities include:

Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Support development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Support and/or lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Consultant, Client Success, Visa

As a Consultant, Client Success at Visa in Austin, you’ll take on an exciting role that is integral to enhancing our clients' experiences and success. You will be the go-to person, responsible for managing the post-sale operational relationships with a diverse portfolio of clients. Your mission? To empower these clients by helping them maximize the value they receive from Visa’s products. This involves delving deep into their business needs and guiding them towards new capabilities and ensuring that they realize the full potential of what Visa offers. You’ll collaborate closely with Account Team members from Sales and Product to align Client Success outcomes with Visa’s business strategy. Expect to be hands-on in implementing new Visa products and facilitating seamless integration, ensuring a smooth transition that enables clients to see swift returns on their investments. Additionally, you’ll have the chance to develop and execute Client Success Plans tailored to each client's specific requirements. Your role will also see you leveraging the latest payment processing trends to generate new sales leads while optimizing client performance by maintaining strong relationships and providing excellent service. As you navigate through operational reviews and support client education initiatives, you will be the advocate your clients deserve, ensuring they are informed and equipped to succeed. Join us in this dynamic and rewarding position where you can really make a difference in how our clients interact with Visa’s solutions.

Frequently Asked Questions (FAQs) for Consultant, Client Success Role at Visa

What are the key responsibilities of the Consultant, Client Success at Visa?

The Consultant, Client Success at Visa is responsible for managing post-sale operational relationships, ensuring smooth implementation and maximizing product adoption. This role involves coordinating with clients and internal teams, developing Client Success Plans, and enhancing the client experience through strategic initiatives.