Digital Sales Operations Analyst - job 7 of 14

As a Digital Sales Operations Analyst at Visa, you will be instrumental in transforming the digital sales landscape by leveraging your expertise to design effective solutions within Dynamics 365. Your responsibilities will include administering lead routing and sales territories, training new digital sellers, and continuously optimizing processes through data-driven insights. This role involves close collaboration with sales teams and product management, ensuring that the operational side of digital sales runs smoothly while maximizing productivity.

To be successful in your role as a Digital Sales Operations Analyst at Visa, you should have a strong foundation in Dynamics 365, exceptional analytical skills, and a proven track record in sales operations. Additionally, familiarity with Agile methodologies, excellent communication skills, and the ability to work collaboratively in a global team environment are key qualifications that will help you thrive in this position.

Visa is committed to supporting its Digital Sales Operations Analysts through comprehensive training, access to cutting-edge technology, and an environment that encourages collaboration and innovation. By focusing on continuous improvement and leveraging feedback from experienced sales teams, Visa empowers its analysts to create scalable, effective solutions that drive performance and efficiency across their digital sales efforts.

At Visa, the work environment for a Digital Sales Operations Analyst is dynamic and collaborative. You will be part of a global center of excellence team, where creative problem-solving and innovation thrive. The position is hybrid, allowing for flexibility between in-office and remote work, ensuring you can maintain a work-life balance while still contributing to impactful digital sales initiatives.

Career growth for Digital Sales Operations Analysts at Visa is abundant, thanks to the company's commitment to professional development. By collaborating with diverse teams and gaining insights from various departments, you will be equipped to take on more significant responsibilities and explore advanced roles within the organization, such as product management or strategic leadership positions.

To effectively administer Dynamics 365, I focus on understanding the specific needs of the sales team and design tailored solutions, including lead routing rules and sales territories. Gathering feedback from users helps me continually refine the systems for optimal functionality.

Certainly! One of my most successful projects involved automating lead assignment workflows, which reduced response times by 30%. The collaborative effort with the sales team to gather their feedback was key, ultimately resulting in higher satisfaction and sales performance.

I would regularly monitor performance metrics and gather insights from sales teams to identify bottlenecks. By leveraging data analytics, I would implement strategic changes to enhance efficiency and ensure the sales process remains streamlined and effective.

Collaboration is crucial for a Digital Sales Operations Analyst. It fosters open communication, enables the sharing of best practices, and allows for collective brainstorming. This cooperation drives innovation and ensures that solutions meet the needs of the sales teams effectively.

I have extensive experience working in Agile environments, where I focus on iterative development and continuous feedback. This approach not only keeps projects dynamic but also allows quicker adjustments based on user input, which is vital for enhancing sales operations.

I prioritize tasks by assessing urgency and impact against project timelines. Utilizing project management tools and maintaining open communication with stakeholders ensures that I stay aligned with business goals while meeting deadlines effectively.

To train new digital sellers, I use a combination of hands-on training sessions, detailed documentation, and ongoing support. Interactive workshops allow them to practice in a safe environment, while documentation serves as a reference as they get acclimated to the systems.

Absolutely! I conduct surveys and facilitate focus groups with sales staff to gather their pain points and suggestions. I analyze this feedback to draft clear business requirements that align with our strategic goals, ensuring that our solutions precisely address their needs.

I typically track metrics like conversion rates, lead response times, and overall sales performance. These KPIs provide insights into not only the effectiveness of individual sales processes but also highlight areas needing optimization for better outcomes.

Handling resistance involves clear communication about the benefits of the change and providing adequate training. By engaging stakeholders in the transition process and addressing their concerns, I aim to build buy-in and ease any apprehensions about adopting new technologies.