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Director, Global Strategic Partnerships & Client Success  - job 1 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$150000 / YEARLY (est.)
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$120000K
$180000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Welcome to Visa, where we're on the forefront of transforming B2B payments! As the Director of Global Strategic Partnerships & Client Success, you’ll be at the heart of this dynamic growth at our San Francisco office. Joining our Visa Commercial Solutions (VCS) team means you'll directly influence how we revolutionize payment solutions across various sectors, including small businesses and large enterprises. Your role will require a knack for creativity, a strategic mindset, and exceptional interpersonal skills, all while you collaborate with Financial Institutions and Fintech partners to create solutions that actually uplift businesses. You'll navigate multi-region opportunities, ensuring our innovative capabilities resonate within the market. We need someone who thrives in a fast-paced environment, adeptly engaging with senior executives and driving initiatives that influence key stakeholders. As a self-starter, you'll not only lead partnerships but also integrate feedback from clients to enhance our offerings. Your days will involve liaising with all sorts of teams: Product, Sales, and Client Services, to craft tailored approaches that genuinely make a difference. You’ll utilize your expertise to support our global strategy and champion our embedded finance initiatives. The most exciting part? Every day is an opportunity to challenge the ordinary and elevate Visa’s commercial solutions. If you’re ready to inspire others with your vision while making a tangible impact, this is the place for you!

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the primary responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

As the Director of Global Strategic Partnerships & Client Success at Visa, your key responsibilities will include identifying and structuring multi-regional opportunities in B2B commerce, managing strategic partnerships, and optimizing deal pipeline processes. You'll collaborate closely with regional teams, ensuring the seamless delivery of Visa's commercial solutions while leveraging your expertise in financial institutions, trade finance, and working capital solutions.

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What qualifications are needed for the Director, Global Strategic Partnerships & Client Success role at Visa?

Candidates for the Director, Global Strategic Partnerships & Client Success position at Visa should possess substantial experience in business development, solutioning, and sales negotiations. A strong understanding of B2B commerce ecosystems and relationships with Financial Institutions is crucial. Ideal candidates will also demonstrate excellent organizational abilities, strategic vision, and a collaborative stance, along with proven problem-solving skills and adaptability to change.

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How does the Director, Global Strategic Partnerships & Client Success contribute to Visa's growth strategy?

In the role of Director, Global Strategic Partnerships & Client Success at Visa, you play a pivotal role by acting as the liaison among key internal teams like Product, Legal, and Sales to align strategies with market demands. By optimizing deal outcomes and enhancing client relationships, you'll directly influence Visa's ability to penetrate B2B markets, contributing to overall business growth and innovation.

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What type of work environment can a Director, Global Strategic Partnerships & Client Success expect at Visa?

Visa offers a hybrid work environment, allowing flexibility while maintaining collaboration among teams. As a Director, you will frequently engage in both in-office and remote settings, ensuring that you’re connected with colleagues and networks. This environment is dynamic and fast-paced, perfect for those who thrive on adaptability and innovation.

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What are the key skills essential for success as a Director, Global Strategic Partnerships & Client Success at Visa?

Success in the Director, Global Strategic Partnerships & Client Success role at Visa hinges on a mix of strategic thinking, excellent communication, and strong negotiation skills. Additionally, a deep understanding of financial services, teamwork, and the ability to inspire others are essential. Adaptability and a results-oriented approach will help you excel in navigating Visa's innovative landscape.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you describe your experience in developing strategic partnerships in the B2B space?

When answering this question, highlight specific partnerships you've developed or managed, outlining the strategies you implemented and the outcomes achieved. Emphasize your ability to identify mutual benefits and create value for all stakeholders involved.

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How do you approach deal structuring for complex partnerships?

Discuss your methodology for deal structuring, which may include thorough market analysis, aligning interests of stakeholders, and implementing creative solutions. Be sure to provide examples of how your strategies led to successful outcomes in previous roles.

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What strategies do you use to maintain relationships with financial institutions?

In your response, focus on the importance of communication and regular engagement. Discuss how you tailor your approach to suit the needs of each partner while driving shared goals, and refer to successful examples of relationship management.

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How do you ensure alignment between regional teams and the corporate strategy?

Explain the processes you implement to ensure alignment, such as regular check-ins with regional teams, setting clear expectations, and developing shared goals that resonate with both regional and corporate strategies.

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Describe a time when you had to navigate a complex negotiation.

Use the STAR method to describe a specific situation, the tasks at hand, the actions you took, and the results achieved. Highlight your negotiation skills, adaptability, and ability to find compromise while maintaining strong partnerships.

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What is your understanding of Visa's embedded finance strategy?

Discuss your research on Visa's embedded finance initiatives, highlighting key components such as integration with third-party platforms and enhancing the B2B payment experiences. Share your thoughts on how you can contribute to this strategy.

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How do you approach problem-solving when working with cross-functional teams?

Explain your collaborative approach to problem-solving, emphasizing the importance of diverse input, open communication, and a structured framework for addressing challenges collectively.

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Can you give an example of how you’ve driven innovation within a team?

Share a specific instance where you proposed or implemented a new idea that led to improvement or innovation. Highlight how you fostered a culture of creativity and collaboration within your team.

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How do you assess market trends to inform strategic decisions?

Detail your approach to analyzing market trends, which may involve data analysis, competitor research, and feedback from key contacts. Emphasize the importance of leveraging this information to make informed strategic decisions.

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What techniques do you employ to inspire a shared vision among your stakeholders?

Discuss your ability to communicate effectively, create compelling narratives around strategies, and engage stakeholders at all levels. Mention techniques such as storytelling, visual presentations, and regular updates to keep everyone aligned and motivated.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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