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Director - Site Reliability Engineering - job 11 of 20

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Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity: The Director - Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.

Essential Functions:

You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
To be successful in this role, you must focus your team on automating routine tasks in support of the platform
You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
To be successful, you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$165000 / YEARLY (est.)

min

max

$150000K

$180000K

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What You Should Know About Director - Site Reliability Engineering, Visa

At Visa, we're on a mission to reshape the future of commerce, and we're looking for a passionate Director - Site Reliability Engineering to join our dynamic team in Ashburn. In this pivotal role, you'll be at the helm of managing our Visa Cloud platform strategy, which is integral to ensuring our software engineers can focus on what they do best—innovating! You'll guide a dedicated team that is crucial to implementing proactive monitoring and establishing a culture of automated responses. Your expertise will be critical in managing the instrumentation of monitoring tools that support our robust platform, which processes over 65,000 secure transactions every second across the globe. This role isn’t just about maintaining infrastructure; it’s about driving the vision of a seamless, highly available development experience. Collaborating with various teams, you’ll ensure we meet our target SLAs, automate routine tasks, and adapt to the evolving technical landscape. You should be prepared to dive deep into resolving complex challenges, enabling our internal stakeholders, and supporting the continuous improvement of our platform. The right candidate thrives on problem-solving and can handle a diverse array of technical inquiries that arise daily. This hybrid position anticipates some office days based on guidance from your hiring manager, with a requirement of 24/7 availability for on-call support, including weekends. Join us and be part of an organization that plays a critical role in facilitating commerce for millions worldwide!

Frequently Asked Questions (FAQs) for Director - Site Reliability Engineering Role at Visa

What are the primary responsibilities of the Director - Site Reliability Engineering at Visa?

The Director - Site Reliability Engineering at Visa is responsible for leading the Visa Cloud platform strategy, ensuring effective monitoring and automation practices are in place. Key responsibilities include guiding a team focused on improving platform security, availability, and performance, while also managing workload and capacity across various time zones to ensure appropriate coverage.