Director, Visa Consulting and Analytics, Tech Advisory Practice - job 5 of 20

As the Director, Visa Consulting and Analytics in the Tech Advisory Practice at Visa, your key responsibilities will include developing and overseeing technology strategy and implementation services, driving revenue growth, and ensuring successful delivery of projects. You will tailor services to client needs, collaborate with internal teams and external partners, and engage with senior leadership to provide strategic insights that help enhance client performance.

To qualify for the Director position in Visa's Consulting and Analytics team, candidates should possess extensive experience in consulting, especially within technology strategy and banking payments. A robust understanding of technical architecture is crucial, along with the ability to articulate value propositions effectively. Experience leading teams, managing client relationships, and achieving revenue targets will strengthen your application.

In your role as Director at Visa, you will interact with clients at the executive level! You'll collaborate with senior stakeholders, conducting needs assessments, customizing offerings, and articulating the value proposition of Visa’s technology services, ensuring the solutions we provide are not only effective but tailored to meet client feedback and requirements.

Visa offers a hybrid work model for the Director position in the Tech Advisory Practice, allowing you to balance your time between working remotely and in the office. While specific expectations will be discussed with your hiring manager, you can anticipate a flexible approach that suited your productivity and collaboration needs.

The impact of the Director role on Visa's revenue goals is significant. As a key player in growing the Technology Strategy and Implementation services, your efforts in ideating, developing, and overseeing the delivery of these offerings will directly influence quarterly and annual revenue achievements, pushing Visa to new heights within the payment card industry.

When developing a technology strategy for a client, first, I conduct a thorough assessment of their current architecture and understand their business objectives. I then engage in collaborative discussions with stakeholders to visualize their desired future state. From there, I outline a detailed roadmap that defines actionable steps and measurable milestones to achieve those goals effectively.

I prioritize client needs by actively listening to their challenges and objectives during initial consultations. Understanding their pain points allows me to tailor solutions that meet their expectations. I often utilize frameworks to evaluate which needs are urgent versus critical, aligning our services accordingly to drive immediate and long-term success.

To measure the success of technology implementation projects, I establish clear KPIs at the outset of the project. These indicators might include project completion status, client satisfaction levels, ROI, and performance improvements post-implementation. Regular check-ins and feedback loops with clients ensure we stay on track and can make necessary adjustments.

In the role of Director, my experience in managing sales processes encompasses identifying client needs, developing proposals, pricing solutions, and presenting value propositions. I have successfully closed numerous deals by leveraging my industry knowledge and relationship-building skills to establish trust and demonstrate how our services can deliver meaningful results.

I faced a challenging situation where a client was resistant to change due to previous unsuccessful technology initiatives. To resolve this, I facilitated a workshop where we discussed their past experiences, addressed their concerns, and shared success stories of similar clients. This helped build their confidence, paving the way for a successful transformation strategy.

I keep updated on industry trends by regularly reading leading publications, attending webinars, and participating in industry conferences. Networking with peers in the tech and consulting space also provides insights into emerging tools and strategies that can enhance our offerings at Visa.

Collaboration is critical in my role as a Director. I work with cross-functional teams, aligning efforts ranging from technical implementation to project management, ensuring that everyone is working toward the same goals. Effective communication fosters a collaborative environment where ideas are shared, leading to more innovative solutions for our clients.

I utilize a consultative approach to articulate value propositions to clients. By focusing on understanding their unique challenges and aligning our services with their objectives, I present compelling arguments that highlight how our technology strategies can drive growth, enhance efficiency, and ultimately offer a strong return on investment.

If a project is falling behind schedule, I promptly assess the situation by consulting with the team to identify bottlenecks and challenges. I then communicate transparently with the client, outlining the issues and presenting a revised timeline with actionable steps to get back on track. It's crucial to maintain trust through open communication while focusing on solution-oriented adjustments.

I am drawn to the Director position at Visa because of the company's reputation for innovation and leadership in the payment card industry. I see an opportunity to leverage my expertise and experience to make a meaningful impact on clients, driving their technological advancements while contributing to Visa's growth strategy.